Cybersecurity Solutions Analyst

Drawbridge Partners • New York, NY

2d

About The Position

The Client Cybersecurity Solutions Analyst is an early-career, client-facing role supporting the effective delivery of cybersecurity services and solutions. Working between clients and internal teams, the Analyst translates client needs into action by coordinating requests, supporting service delivery, preparing client-facing work products, and owning requests through completion.

The Analyst develops broad knowledge of Drawbridge’s cybersecurity services, platform, solutions, and client environments while building client delivery, operational, and cybersecurity skills. With experience, Analysts may develop additional depth in Platform Support or Cybersecurity Operations, depending on their strengths, interests, and business needs. The position can provide a foundation for further development in Client Solutions, Client Delivery Management, or Client Cybersecurity Consulting. The role offers hands-on experience working with asset management firms.

Requirements

• 1–3 years of professional experience, preferably in a client- or customer-facing role.
• Bachelor’s degree or an equivalent combination of education and professional experience.
• Excellent written and verbal communication skills, including the ability to build relationships and communicate with technical and non-technical audiences.
• Strong analytical and problem-solving skills, sound judgment, and attention to detail.
• Strong organizational and time-management skills, including the ability to prioritize high-volume workloads, manage multiple deadlines, and follow work through completion.
• Ownership and accountability, ability to work independently and collaborate across teams, and judgment to recognize when expertise or escalation is needed.
• Intellectual curiosity and an interest in cybersecurity and technology, with the ability to learn technical concepts and translate them into clear, practical information for clients.
• Experience with Salesforce or a similar CRM, case, or ticket-management system.
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Flexibility and initiative to take on new responsibilities and support projects as business and client needs evolve.

Nice To Haves

• Experience supporting projects, client accounts, or service delivery in a professional environment.
• Degree or coursework in cybersecurity, information systems, computer science, risk management, business, or a related discipline.
• Experience or exposure to cybersecurity, consulting, professional services, technology, financial services, risk, or compliance.
• Familiarity with cybersecurity frameworks and standards such as NIST CSF, CIS Controls, SOC 2, or ISO 27001.
• Exposure to cybersecurity assessments, third-party/vendor risk management, compliance, or due diligence activities.
• An entry-level cybersecurity certification or demonstrated progress toward one.
• Familiarity with alternative investment firms, including hedge funds, private equity, or venture capital, and their operational or compliance environments.

Responsibilities

• Serve as a day-to-day point of contact for client requests, clarify needs, determine next steps, and coordinate with internal teams and subject matter experts to drive requests to resolution.
• Own assigned client requests and activities from intake through completion, documenting work, providing timely status updates, following up on actions, and escalating when expertise or decision-making authority is needed.
• Support cybersecurity services and solutions, including cybersecurity assessments, vendor risk activities, due diligence requests, technical assessments, client questionnaires, and remediation activities.
• Gather, review, and synthesize client information and supporting documentation to identify requirements, facilitate service delivery, and prepare accurate client-facing work products.
• Communicate professionally with clients through email, meetings, and other interactions, providing clear, accurate, audience-appropriate context, expectations, and next steps.
• Prepare and contribute to client communications, reports, presentations, summaries, and other deliverables, translating cybersecurity and technical information into practical language.
• Coordinate with Client Delivery, Client Cybersecurity Consultants, Solution SMEs, technical teams, and other internal stakeholders to connect client needs with appropriate expertise and support timely service delivery.
• Manage multiple client requests, priorities, and deadlines; maintain accurate records in Salesforce and other applicable systems; and proactively identify and communicate dependencies, delays, risks, or issues.
• Develop knowledge of Drawbridge’s cybersecurity services, solutions, methodologies, and client environments to handle increasingly complex requests within the role’s scope and recognize when to escalate.
• Identify recurring questions, process gaps, and opportunities to improve workflows, documentation, communication, and service delivery.
• Support additional client initiatives and cross-functional projects as business and client needs evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level