Cybersecurity Operations Manager

The Scarlett Group • Jacksonville, FL

5h • $80,000 - $95,000 • Onsite

About The Position

The Cybersecurity Operations Manager is the senior technical leader and final escalation point for security events across Scarlett's managed clients. This is a hands-on leadership role. The Manager leads day-to-day delivery of managed security services while remaining directly involved in detection, investigation, and incident response. The position sits between security strategy, owned by the vCISO, and execution, carried out by the SOC team. The Manager is accountable for the security posture and incident outcomes our clients experience. The role is outcome-driven, focused on reducing client risk, improving response times, and being the dependable last line of decision-making when a security event escalates.

Requirements

• 4 to 6 years in cybersecurity or security operations, including direct experience triaging alerts and responding to security incidents.
• 2 or more years in a leadership role, formal or informal, including mentoring or directing other analysts.
• MSP, MSSP, or multi-client environment strongly preferred.
• Strong working knowledge of endpoint detection and response (EDR/XDR), SIEM and log management, identity and access management (Entra, Conditional Access), and email security.
• Comfort serving as the final technical decisionmaker under pressure during active incidents.
• Familiarity with security frameworks (NIST, CIS, ISO) and compliance-driven environments.
• Strong coaching, team development, and performance management capabilities.
• Excellent communication, including translating technical issues for business stakeholders.
• Sound problem-solving and decision-making under pressure.
• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent experience.

Nice To Haves

• CMMC and NIST 800-171 experience is a plus.
• Security+, CySA+, GCIH, or equivalent.
• CISSP, GCFA, or other advanced certifications are a plus but not expected.

Responsibilities

• Serve as the final escalation point for security alerts and incidents across all managed clients.
• Lead and develop the Cybersecurity Operations team with direct, hands-on coaching and clear accountability.
• Establish roles, expectations, KPIs, and escalation paths for the SOC team.
• Own queue health across all managed clients, including alert volume, aging, assignment, and first-line escalation. Delegate day-to-day queue work to SOC team members while retaining accountability for the outcome.
• Work the security queue directly when volume exceeds team capacity or when SOC team members are on PTO, out, or otherwise unavailable. This is a working leadership role and queue coverage is an expected part of it, not an exception.
• Oversee daily SOC operations, including monitoring, alert triage, and response.
• Lead containment, eradication, and recovery during security incidents, and own post-incident root cause analysis and documentation. Engage Advanced Services for deep forensic analysis when an incident requires it.
• Improve detection logic, alert quality, and response workflows on an ongoing basis.
• Manage MDR and SIEM partner relationships and hold them to service expectations.
• Own the security outcomes managed clients experience: detection quality, response speed, containment, and client confidence.
• Serve as the senior technical voice in client-facing security conversations covering incidents, posture, reporting, and remediation.
• Partner with the vCISO and account teams to align operations with client roadmaps and compliance requirements.
• Develop and maintain runbooks, playbooks, and standard operating procedures.
• Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency.
• Partner with Advanced Services on detection engineering, automation, and tooling, including EDR/XDR, log and SIEM ingestion, identity protection, and email security, rather than maintaining a separate engineering function.
• Coordinate security-related work with Support, NOC, and Professional Services.
• Ensure clean escalation and resolution across operational teams.
• Contribute to company-wide automation, AI, and service delivery initiatives.
• To support onboarding, training, and team integration, employees in this position are expected to work onsite.
• Maintain accurate daily time records and ensure all time worked is entered and submitted by the end of each workday in accordance with company procedures.
• Other duties as assigned.

Benefits

• Competitive pay and comprehensive benefits
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development and certification program
• Monthly cell phone stipend
• Paid mileage
• Clear opportunities for career growth
• An award-winning culture recognized as a JBJ Best Places to Work
• The chance to make an impact in a fast-growing company where your contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Senior