Cybersecurity Operations Lead

SAIC • Arlington, VA

19h • Hybrid

About The Position

SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. The Cyber Operations Lead is a critical role in the day to day understanding, workflows, and triage of tasking assignments to 10+ cyber teams who are also working with other task areas that handle customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. The work will be performed in Alexandria, Northern Virginia. Some work may be performed remotely, subject to Government approval.

Requirements

• Understanding, workflows, and triage of tasking assignments to 10+ cyber teams
• Experience with ServiceNow queues, ticket accuracy, status integrity, and SLA adherence
• Ability to serve as central triage and prioritization authority for incoming cyber work
• Experience providing operational reporting to CISO and government customer
• Experience leading daily operational synchronization efforts
• Experience coordinating between cyber teams, program leadership, and a large staff environment
• Experience influencing and optimizing ServiceNow workflows and ticketing practices
• Experience overseeing knowledge management practices, including SOPs, process documentation, and operational playbooks
• Experience tracking and analyzing operational metrics

Responsibilities

• Maintain enterprise-wide operational awareness of cyber tasking across 10+ teams by actively monitoring and managing ServiceNow queues, ensuring ticket accuracy, status integrity, and SLA adherence.
• Serve as the central triage and prioritization authority for incoming cyber work, aligning assignments with mission priorities, team capacity, and operational urgency.
• Provide direct operational reporting to the CISO and government customer, delivering timely status updates, risk identification, and actionable insights on cyber tasking and performance.
• Lead daily operational synchronization efforts, including tracking deliverables, identifying bottlenecks, and escalating issues impacting mission execution.
• Act as a primary coordination point between cyber teams, program leadership, and a 450+ staff environment, ensuring consistent communication and alignment across stakeholders.
• Influence and optimize ServiceNow workflows and ticketing practices to align with evolving cyber operational processes and executive priorities.
• Oversee knowledge management practices, including development and maintenance of SOPs, process documentation, and operational playbooks.
• Track and analyze operational metrics (e.g., ticket throughput, aging, SLA compliance), providing data-driven recommendations to improve efficiency and service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed