CyberSecurity Operations Engineer (Graduate Considered)

RedTech Recruitment Ltd. • New York, CA

10d • $80,000 - $120,000 • Remote

About The Position

A fantastic opportunity for a CyberSecurity Operations Engineer to join a fast-growing, technology-led security company delivering managed security and managed IT services to a global client base. This role sits firmly within the Operations and Service Delivery function, working closely with clients post-sale to support, implement and improve their security and IT environments. This is a hands-on, client-facing operational role focused on technical support, troubleshooting, account ownership and project delivery.

Requirements

• Outstanding academic background with a minimum GPA of 3.6
• A Bachelor’s degree in Computer Science, Cyber Security, Engineering, Mathematics or Physics
• Degree obtained from a highly ranked academic institution (typically Top 100 US universities or equivalent globally)
• Hands-on technical experience through internships, commercial roles, homelabs, open-source projects or real-world environments
• Strong technical understanding across operating systems, networking, security protocols, scripting and cloud infrastructure.
• Excellent problem-solving skills with a practical, solutions-focused mindset
• Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders
• A proactive, self-motivated individual who thrives in a fast-paced, high-responsibility environment
• Curiosity, ambition and a genuine passion for technology and continuous learning

Nice To Haves

• Exposure to SOC or offensive security is beneficial but not required

Responsibilities

• Deliver 1st and 2nd line technical support across security and IT environments
• Take ownership of client issues from detection through to resolution
• Act as a key technical point of contact for clients, managing ongoing relationships
• Conduct regular client catch-ups and service reviews, discussing security and IT challenges
• Guide clients through security and IT roadmaps, advising on best practice and improvements
• Troubleshoot and support security software, agents and bespoke security controls
• Triage and respond to security incidents raised by internal monitoring teams, advising on remediation
• Design, implement and manage IT and cloud infrastructure across SaaS, PaaS and IaaS environments
• Support device provisioning, hardening, monitoring and IT asset procurement
• Assist with firewall management, compliance activities, reporting and documentation
• Support pre-sales activity including demos and proof-of-concepts when required
• Deliver and manage ad hoc security and IT projects involving multiple internal and external stakeholders
• Support and mentor more junior team members as you progress within the team

Benefits

• A highly varied operations role spanning security, IT support, projects and client delivery
• Rapid technical development through real-world exposure to security and IT challenges
• Clear progression into senior operations, account ownership or specialist technical roles
• Structured training and support towards professional certifications
• Opportunities to present internally and externally as your expertise develops
• A collaborative, high-calibre team with strong technical standards
• Fully remote working anywhere in the US

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level