Cybersecurity Operations & Enablement

Hewlett Packard Enterprise•Spring, TX

1d•$105,500 - $243,000•Onsite

About The Position

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. We are looking for a highly organized, execution-focused professional to help drive operational excellence, governance, and continuous improvement across our growing Cybersecurity organization. This hybrid role is ideally based in Reston, VA or Houston, TX. You will be the central point of accountability for service governance across a portfolio of cybersecurity services, strategic partners, and delivery engagements. You will ensure internal cybersecurity services are delivered effectively, commitments are met through robust contact and deliver partner management, ensuring risks are identified early and our leaders have visibility into performance, progress, and outcomes. You will work closely with Cybersecurity leaders, business stakeholders, procurement, and delivery partners to set clear expectations, monitor performance, unblock issues, and continuously improve service delivery. If you like bringing order to complexity and holding people to their word, while helping them succeed, this role is for you.

Requirements

Bachelor's degree in Cybersecurity, Information Technology, Business, or a related field, or equivalent hands on experience.
10+ years of experience leading service governance, operational oversight, service delivery, or strategic partner management.
5+ years of experience in cybersecurity, technology operations, IT service management, governance and risk.
A track record of building and running governance frameworks and executive-level reporting.
Strong understanding of service management principles including KPI, SLA, and performance management.
Experience working directly with senior and executive stakeholders.
Excellent written, verbal, and presentation skills

Nice To Haves

PMP, PRINCE2, or similar program management certification.
Experience in large, global enterprise environments.
Experience with cybersecurity services, managed services, or strategic technology partners.
CISSP, CISM, CISA, or equivalent cybersecurity certification

Responsibilities

Set up and run the frameworks that keep our cybersecurity services and key partners accountable
Ensure clear accountability, decision-making, escalation paths, and performance expectations are defined and maintained.
Drive transparency and consistency across cybersecurity service delivery.
Define, monitor, and report on service performance metrics, KPIs, SLAs etc
Identify emerging delivery risks, performance concerns, and operational issues before they impact the business
Hold service delivery partners to their commitments, deadlines, and contracted outcomes
Drive recovery efforts when performance falls below expectations.
Build trusted relationships with senior cybersecurity leaders, business stakeholders, and service providers.
Be the go-to person for governance on the services and partnerships you own.
Facilitate alignment across the organization to ensure work gets done.
Turn technical and operational detail into clear, straight-talking updates leaders can act on.
Work with delivery teams and procurement to evaluate providers, bring them on board smoothly, and launch services on time.
Systematically manage service provider performance and leverage data to drive future decisions and optimize outcomes
Monitor execution against agreed deliverables, milestones, and outcomes that matter.
Manage the risks, issues, dependencies, and actions across your services with clear accountability.
Drive open actions to closure and keep leaders clearly informed on status, risks, and performance.
Identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience.
Drive best practices across service management, governance, and operational oversight.
Shape how our cybersecurity services and performance standards evolve over time.