Cybersecurity Engineer

Atomus • San Francisco, CA

2d

About The Position

As a Cybersecurity Engineer, you will work closely with customers to help them implement and fully leverage Atomus’ cybersecurity products, maintain compliance with NIST 800-171 and CMMC cybersecurity standards, and solve technical challenges. Customers rely on Atomus to manage and secure Windows, MacOS, Ubuntu, iOS, Android devices, and firewalls while ensuring compliance. The team aims to simplify customers’ lives in matters of compliance and security and provide strong support when they have questions.

You will serve as the voice of the customer by sharing feedback and insights with the product team and reporting issues to software engineers. The role focuses on delivering excellent customer experiences through customer onboarding, technical support, compliance assistance, and collaboration with internal teams and external partners.

Requirements

• Experience in a customer-facing technical role, such as IT administrator, solutions engineer, Technical Customer Success, or TAM, preferably in cybersecurity or compliance.
• Strong experience with cybersecurity frameworks and technologies, such as NIST, CMMC, firewalls, routers, and encryption tools.
• Intermediate networking knowledge, including WAN and LAN connectivity, routers, firewalls, switches, and security.
• Experience with Microsoft Intune, Active Directory, Windows, MacOS and ABM, and mobile platforms such as Android and iOS.
• Advanced understanding of Microsoft products, including Exchange, SharePoint, Windows, Windows Server, and Active Directory.
• Familiarity with command-line tools such as PowerShell and Terminal for troubleshooting and deployment.
• Strong troubleshooting skills, particularly related to network security, software issues, and IT environments.
• Excellent verbal and written communication skills, with the ability to explain complex topics to technical and non-technical audiences.
• Strong emotional intelligence to recognize and match customer sentiment for effective communication.
• Between 3 and 8 years of full-time experience in a cybersecurity or IT consulting role.

Nice To Haves

• Prior experience with NIST 800-171, CMMC, or other compliance standards.
• Ability to manage multiple customer accounts and onboarding projects simultaneously.
• Familiarity with CRM platforms such as HubSpot and compliance documentation tools, including managing SLAs for customer satisfaction, initial response, and issue resolution times.

Responsibilities

• Manage and guide new customers through onboarding, ensuring proper setup, configuration, alignment with their security programs, and baseline compliance requirements for NIST 800-171 and CMMC; perform the technical tasks and project management required for onboarding.
• Serve as the first point of contact for technical inquiries, providing debugging, troubleshooting, and solutions for technical IT and security issues related to the Atomus platform.
• Work with sales, product, engineering, partners, and vendors to communicate customer feedback, advocate for customer needs in product development, and support the rollout of third-party products.
• Assist customers with managing and maintaining NIST 800-171 and CMMC compliance requirements and keeping IT documentation updated and maintained.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed