Cybersecurity Customer Assurance Lead

Hewlett Packard Enterprise • Spring, TX

14d • Hybrid

About The Position

Hewlett Packard Enterprise is seeking an experienced cybersecurity professional to establish and lead its Customer Trust Office within the Cybersecurity Centre of Excellence. The role will define the office’s strategy, operating model, governance, and service approach, creating a scalable global capability for communicating the company’s cybersecurity posture to customers.

The lead will act as a senior cybersecurity adviser to internal stakeholders and external customers, partnering with Sales, account teams, Cybersecurity, Privacy, Legal, Compliance, Product Security, Engineering, and other business functions. The role represents HPE in strategic customer meetings, security reviews, audits, and executive briefings, and leads complex assurance engagements requiring tailored analysis, coordination, and sound judgment.

Beyond responding to individual requests, the role will create consistent, governed, and reusable customer-facing security information and supporting evidence. It will improve assurance work through standardization, workflow automation, AI-assisted processes, and knowledge management, while measuring effectiveness, quality, customer experience, business impact, and capability maturity. The role also provides guidance and mentorship to colleagues contributing to customer assurance activities.

Requirements

• Typically 8 to 10 years of relevant experience in cybersecurity assurance, customer assurance, cybersecurity risk management, IT audit, security governance, compliance, or a related discipline.
• Significant experience leading or directly supporting external customer cybersecurity discussions, assurance reviews, audits, due-diligence activities, or executive briefings.
• Broad working knowledge of cybersecurity domains and the relationships among security strategy, governance, risk, controls, technology, and operations.
• Experience communicating with customer security teams, auditors, risk and compliance professionals, procurement teams, sales organizations, and senior business stakeholders.
• Ability to translate complex cybersecurity matters into clear, accurate, audience-appropriate communications.
• Ability to exercise independent judgment on complex issues and bring together multiple perspectives to determine appropriate courses of action.
• Demonstrated ability to influence across organizational boundaries without relying on direct authority.
• Experience building, transforming, or materially improving an assurance, trust, governance, audit, risk, or compliance capability.
• Strong written, verbal, presentation, facilitation, and relationship-management skills.
• Ability to manage competing priorities while maintaining sound judgment, attention to detail, and accountability for outcomes.
• Ability to identify opportunities for standardization and automation while retaining appropriate judgment for complex customer engagements.
• Interest in applying AI-assisted workflows, automation, and knowledge-management capabilities to improve quality, scalability, and organizational effectiveness.
• Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, Business, Audit, or a related field, or equivalent professional experience.

Nice To Haves

• One or more of the following certifications, or an equivalent relevant credential: CISSP, CISA, CISM, CRISC, CCSP, or ISO/IEC 27001 Lead Implementer or Lead Auditor.
• Experience representing a cybersecurity, assurance, trust, risk, or compliance organization in strategic customer meetings.
• Experience supporting major technology, cloud, managed-services, enterprise software, infrastructure, AI, or cybersecurity customers.
• Experience developing or transforming customer assurance, customer trust, governance, audit, risk, or compliance programs.
• Familiarity with frameworks and standards such as ISO/IEC 27001, the NIST Cybersecurity Framework, SOC reporting, PCI DSS, or comparable frameworks.
• Understanding of how cybersecurity regulatory requirements and customer expectations vary across industries and regions.
• Experience designing governance frameworks, approval models, knowledge repositories, trust centers, and reusable assurance content.
• Experience selecting, implementing, or improving GRC, workflow, automation, trust-portal, or knowledge-management solutions.
• Experience using customer insights and recurring assurance themes to influence process, program, or control improvements.
• Experience coaching or mentoring colleagues and developing customer-facing cybersecurity capability across teams.

Responsibilities

• Define and implement the Customer Trust Office strategy, operating model, governance, and service approach.
• Build and mature a scalable global customer assurance capability.
• Advise Sales, account teams, business leaders, and other internal stakeholders during customer opportunities and assurance engagements.
• Represent the cybersecurity organization in external customer meetings, security reviews, audits, and executive-level discussions.
• Lead complex or strategically important customer assurance engagements requiring tailored analysis, cross-functional coordination, or senior-level judgment.
• Communicate the organization’s cybersecurity posture, risk-management practices, and control environment clearly to technical and non-technical audiences.
• Assess complex customer questions and develop response strategies with Cybersecurity, Privacy, Legal, Compliance, Product Security, Engineering, and business stakeholders.
• Establish scalable approaches for customer security questionnaires, due-diligence assessments, audit requests, and related assurance activities.
• Define governance and approval mechanisms that ensure customer-facing cybersecurity information is accurate, consistent, current, and appropriately supported.
• Build an authoritative knowledge capability containing approved responses, supporting evidence, audit artefacts, and reusable customer trust materials.
• Partner with cybersecurity and business subject-matter experts to create, validate, and improve authoritative content.
• Identify recurring customer concerns and use those insights to improve content, processes, controls, and customer trust strategy.
• Design standardization, workflow automation, AI-assisted processes, and knowledge-management approaches to reduce duplication and improve quality.
• Define measures of program effectiveness, customer experience, quality, demand, efficiency, business impact, and capability maturity.
• Develop standards and guidance for customer-facing cybersecurity communications.
• Provide expertise, guidance, and mentorship to colleagues involved in customer trust and assurance activities.
• Monitor cybersecurity, assurance, privacy, audit, regulatory, and customer developments and assess their implications for customer engagements.

Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Career development programs and investment in personal and professional development.
• Flexibility to manage work and personal needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior