Cybersecurity Customer Assurance Lead

Hewlett Packard Enterprise • Spring, TX

16d • $109,000 - $251,000 • Hybrid

About The Position

The Cybersecurity Customer Assurance Lead will define the strategy and lead the establishment and maturation of HPE’s Customer Trust Office within the Cybersecurity Centre of Excellence. The role serves as a senior cybersecurity adviser to internal stakeholders and external customers, helping them understand HPE’s security strategy, controls, practices, and approach to cyber risk management.

The Lead partners with Sales, account teams, Cybersecurity, Privacy, Legal, Compliance, Product Security, Engineering, and other business functions. They represent the cybersecurity organization in customer meetings, security reviews, audits, and executive briefings, and lead complex assurance engagements requiring tailored analysis, cross-functional coordination, or senior-level judgment.

Beyond responding to individual questionnaires and requests, the role builds a scalable operating model, governance, knowledge resources, and technology-enabled processes for consistent customer assurance. The position also develops approved customer-facing information and supporting evidence, improves workflows using standardization, automation, AI-assisted processes, and knowledge management, and establishes measures for effectiveness, customer experience, quality, efficiency, business impact, and capability maturity. HPE identifies the role as Expert level and hybrid, with an average requirement of two days per week in an HPE office.

Requirements

• Typically 8 to 10 years of relevant experience in cybersecurity assurance, customer assurance, cybersecurity risk management, IT audit, security governance, compliance, or a related discipline.
• Significant experience leading or directly supporting external customer cybersecurity discussions, assurance reviews, audits, due-diligence activities, or executive briefings.
• Broad working knowledge across cybersecurity domains and the relationships between security strategy, governance, risk, controls, technology, and operations.
• Experience communicating with customer security teams, auditors, risk and compliance professionals, procurement teams, sales organizations, and senior business stakeholders.
• Ability to translate complex cybersecurity matters into clear, accurate, audience-appropriate communications.
• Experience exercising independent judgment on complex issues and bringing together multiple perspectives to determine an appropriate course of action.
• Ability to influence across organizational boundaries without relying on direct authority.
• Experience building, transforming, or materially improving an assurance, trust, governance, audit, risk, or compliance capability.
• Strong written, verbal, presentation, facilitation, and relationship-management skills.
• Ability to manage competing priorities while maintaining sound judgment, attention to detail, and accountability for outcomes.
• Ability to identify opportunities for standardization and automation while retaining judgment for complex customer engagements.
• Interest in applying AI-assisted workflows, automation, and knowledge-management capabilities to improve quality, scalability, and organizational effectiveness.
• Bachelor’s degree in Cybersecurity, Information Technology, Risk Management, Business, Audit, or a related field, or equivalent professional experience.

Nice To Haves

• One or more of the following certifications, or an equivalent relevant credential, is strongly desired: CISSP, CISA, CISM, CRISC, CCSP, or ISO/IEC 27001 Lead Implementer or Lead Auditor.
• Experience representing a cybersecurity, assurance, trust, risk, or compliance organization in strategic customer meetings.
• Experience supporting major technology, cloud, managed-services, enterprise software, infrastructure, AI, or cybersecurity customers.
• Experience developing or transforming customer assurance, customer trust, governance, audit, risk, or compliance programs.
• Experience with cybersecurity and assurance frameworks and standards such as ISO/IEC 27001, the NIST Cybersecurity Framework, SOC reporting, PCI DSS, or comparable frameworks.
• Understanding of how cybersecurity regulatory requirements and customer expectations vary across industries and regions.
• Experience designing governance frameworks, approval models, knowledge repositories, trust centers, and reusable assurance content.
• Experience selecting, implementing, or improving GRC, workflow, automation, trust-portal, or knowledge-management solutions.
• Experience using customer insights and recurring assurance themes to influence process, program, or control improvements.
• Experience coaching or mentoring colleagues and developing customer-facing cybersecurity capability across teams.

Responsibilities

• Define and implement the strategy, operating model, governance, and service approach for the Customer Trust Office.
• Build and mature a scalable global customer assurance capability.
• Act as a senior cybersecurity adviser to Sales, account teams, business leaders, and other internal stakeholders during customer opportunities and assurance engagements.
• Represent the cybersecurity organization in external customer meetings, security reviews, audits, and executive-level discussions.
• Lead complex or strategically important customer assurance engagements requiring tailored analysis, cross-functional coordination, or senior-level judgment.
• Communicate HPE’s cybersecurity posture, risk-management practices, and control environment to technical and non-technical audiences.
• Assess complex customer questions and determine response strategies with Cybersecurity, Privacy, Legal, Compliance, Product Security, Engineering, and business stakeholders.
• Establish scalable approaches for customer security questionnaires, due-diligence assessments, audit requests, and related assurance activities.
• Define governance and approval mechanisms to ensure customer-facing cybersecurity information is accurate, consistent, current, and appropriately supported.
• Build an authoritative knowledge capability containing approved responses, supporting evidence, audit artefacts, and reusable customer trust materials.
• Develop partnerships with cybersecurity and business subject-matter experts to create, validate, and improve authoritative content.
• Identify recurring customer concerns and use insights to improve content, processes, controls, and the broader customer trust strategy.
• Design standardization, workflow automation, AI-assisted processes, and knowledge-management approaches to reduce duplication and improve quality.
• Define meaningful measures of program effectiveness, customer experience, quality, demand, efficiency, business impact, and capability maturity.
• Develop standards and guidance for customer-facing cybersecurity communications.
• Provide expertise, guidance, and mentorship to colleagues contributing to customer trust and assurance activities.
• Monitor cybersecurity, assurance, privacy, audit, regulatory, and customer developments and evaluate their implications for customer engagements.

Benefits

• Comprehensive benefits supporting physical, financial, and emotional wellbeing.
• Career development programs intended to help employees pursue career goals and develop expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior