CyberArk  Support Engineer

PwC•Vancouver, BC

7d•CA$84,700 - CA$134,700•Hybrid

About The Position

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

Requirements

4–7 years of experience in CyberArk Secrets Management.
Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows.
Experience in troubleshooting issues retrieving secrets from Conjure.
Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures.

Responsibilities

Troubleshoot and resolve complex technical problems related to Conjure reported by our customers.
Perform PIM (CyberArk secret manager) support operations on day-to-day basis.
Lead the incident call with diverse stakeholders.
Apply and test fixes in Non-Prod, and Production environment.
Document problem solutions in a knowledge base.
Meticulously document case progress and technical details throughout the support case lifecycle.
Provide 24x7 on-call support via a rotational schedule.
Participating in recurring support review meetings, present challenges and mitigation plan to Product owners.
Ensuring Incident is resolved within defined SLA’s.
Provide input to assist with continual improvement.
Responsible for planning all new activities and deliver the same as per timelines.