Cyber Security / Infrastructure Business Analyst

Information Resource group•Spartanburg, SC

2d•Onsite

About The Position

The Cyber Security / Infrastructure Business Analyst will lead discovery sessions, interviews, and workshops with IT teams and County stakeholders to inventory and analyze existing technical, operational, security, system, application, infrastructure, and recovery documentation. The role involves analyzing and documenting current-state business and IT processes, identifying documentation gaps, and gathering/validating requirements for SOPs, runbooks, knowledge articles, and recovery documentation. The analyst will translate SME knowledge into structured material, collaborate with a Technical Writer, facilitate review sessions, and support the development of documentation standards and repository organization. This is a 12-month contract role with a possibility for extension, located in Spartanburg, SC, requiring the candidate to be a SC resident or willing to relocate.

Requirements

10+ years of demonstrated business analysis experience in complex IT or technology environments.
Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.
Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Excellent written, verbal, organizational, and analytical skills.
Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Nice To Haves

Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
Experience with SharePoint-based documentation repositories and governance.
Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
Government or other highly regulated environment experience.
CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.

Responsibilities

Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.