Cyber Security Incident Response - IR Manager

WTW•Atlanta, GA

1d•$120,000 - $180,000

About The Position

The Cyber Security Incident Response IR Manager will play a pivotal role within WTW’s Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents and driving initiatives to enhance WTW’s Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with more than 5 years of expertise in incident response and cybersecurity. As a key player in WTW’s Cyber Defense strategy, you will establish and refine incident response procedures, collaborate with diverse stakeholders across the organization, and engage closely with other Cyber-Defense teams, including SOC, Threat Hunting, Cyber Threat Intelligence (CTI), and Insider Threat. You will also work beyond the technical domain, liaising with HR, Legal, Compliance, and other business units to ensure effective incident management and mitigation. The individual will work as part of a global, multi-disciplined security community with strong support across the business, contributing to fostering a security-aware culture while ensuring WTW remains a great place to work. With WTW’s large global footprint, this role offers a fascinating range of work, and occasional global travel may be required. The Cyber Security Cloud Incident Response IR Manager will play a key role in managing and responding to security incidents within WTW’s Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments. Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness. Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense. Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates. Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements.

Requirements

Minimum 7 years of experience in incident response, with a strong understanding of cybersecurity principles, frameworks, and tools.
Proficient in forensic analysis, malware analysis, and network traffic analysis. Experience with SIEM tools, EDR platforms, and threat intelligence integration is essential.
Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively.
Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies.
Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives.
Experience with platforms like Sentinel, Splunk, Carbon Black, or similar technologies.
A proactive and decisive mindset with the ability to operate under pressure.
Strong analytical and problem-solving skills to make informed decisions in complex situations.
Collaborative and adaptable, with a passion for mentoring and developing team members.

Nice To Haves

Industry certifications such as CISSP, GCIH, GCFA, or CISM are highly preferred.

Responsibilities

Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution.
Seasoned Cloud Security Incident Response leader with deep expertise in Azure, AWS, and GCP, driving rapid containment and remediation of complex threats across hybrid environments.
Proven track record in orchestrating cross-cloud IR workflows and forensic investigations, ensuring resilient security posture and regulatory compliance.
Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack
Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs.
Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams.
Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact
Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents.
Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program.
Provide mentorship and guidance to junior analysts and conduct tabletop exercises to improve team preparedness.
Stay informed about emerging threats, attack trends, and evolving threat actor tactics, techniques, and procedures (TTPs) to ensure proactive Defense.
Ensure incident handling complies with relevant regulations and prepare detailed reports for regulatory or internal purposes.
Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required.
Assist in developing and fine-tuning automation scripts and workflows to enhance incident detection and response efficiency.
Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes.
Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.
Maintain up-to-date records of all incident handling activities in incident management systems, ensuring alignment with internal policies and audit requirements.

Benefits

Mental health/emotional wellbeing (including Employee Assistance Program)
medical (including prescription drug coverage and fertility benefits)
dental
vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
company-paid life insurance
supplemental life insurance
AD&D
group accident
group critical illness
group legal
identify theft protection
wellbeing program
adoption assistance
surrogacy assistance
auto/home insurance
pet insurance and other work/life resources
Paid holidays
annual paid time off (includes state/local paid leave where required)
company-paid disability (short-term and long-term disability)
other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.