Cyber Security Incident Response - Assistant Manager

WTW•New York, NY

About The Position

The Cyber Security Incident Response Associate Manager will play a key role in managing and responding to security incidents within WTW’s Global Cyber Security Incident Response Team. Responsibilities of this role will include: Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution. Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs. Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams. Leverage AI and automation to accelerate incident containment, response, and remediation — embedding AI-assisted triage, alert enrichment, and decision support into SOAR playbooks and response workflows Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact. Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack. Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents. Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program. Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required. Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes. Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.

Requirements

Minimum 5 years of experience in SOC or incident response, with a strong understanding of cybersecurity principles, frameworks, and tools.
Understanding of AI/ML applications in security operations, including AI-augmented detection, triage, and response automation.
Awareness of AI-specific threats and incident types (prompt injection, model/data poisoning, sensitive-data exposure via GenAI), and familiarity with OWASP LLM Top 10 / MITRE ATLAS.
Hands-on cloud incident response across Azure, AWS, and/or GCP, including cloud-native log sources (Azure Activity/Entra ID sign-in logs, AWS CloudTrail) and the reality that cloud IR differs from on-prem.
Proven ability to lead high-stakes security incidents and coordinate cross-functional teams effectively.
Deep understanding of MITRE ATT&CK, cyber kill chain, and incident response methodologies.
Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences, including executives.
A proactive and decisive mindset with the ability to operate under pressure.
Strong analytical and problem-solving skills to make informed decisions in complex situations.
Collaborative and adaptable, with a passion for mentoring and developing team members.

Responsibilities

Serve as the primary lead for significant security incidents, coordinating response efforts across technical and business teams to minimize impact and ensure timely resolution.
Establish, refine, and maintain incident response processes, playbooks, and workflows to align with industry best practices and WTW’s organizational needs.
Act as the central point of contact for incident response activities, ensuring effective communication with internal and external stakeholders, including senior leadership, Legal, HR, and Compliance teams.
Leverage AI and automation to accelerate incident containment, response, and remediation — embedding AI-assisted triage, alert enrichment, and decision support into SOAR playbooks and response workflows
Lead the in-depth technical investigation of security incidents escalated from the SOC, ensuring timely containment, eradication, and recovery while identifying root causes and potential impact.
Adept at leading global response teams, integrating SIEM/SOAR platforms, and collaborating with MSSPs to mitigate cloud-native and supply chain attack.
Work closely with SOC, Threat Hunting, CTI, Insider Threat, and Vulnerability Management teams to ensure seamless coordination and information sharing during incidents.
Lead root cause analysis and post-incident reviews to identify gaps, implement lessons learned, and enhance the overall incident response program.
Evaluate and prioritize incidents based on potential impact and severity, escalating issues to higher levels of management or other teams as required.
Contribute to the development and maintenance of key performance indicators (KPIs) and metrics to measure the effectiveness of incident response processes.
Act as a liaison between technical teams and business stakeholders, ensuring clear communication during incidents and status updates.

Benefits

Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Other work/life resources
Paid Holidays
Annual Paid Time Off (includes state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Paid Time Off (only included for Washington roles)
Qualified contributory pension plan (if eligible)
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.