Cyber Security Analyst

SysGen Solutions Group•Calgary, AB

7d•Hybrid

About The Position

The Cyber Security Analyst is responsible for managing security incidents from detection to closure, including handling escalations through the ticketing system. They analyze phishing submissions, communicate with security vendors, and act as a subject matter expert (SME) for technicians and clients. The role includes mentoring technical staff, delivering security awareness training, and maintaining up-to-date documentation of security processes. Analysts conduct annual security assessments for assigned clients to ensure strong security posture and compliance. As the primary security SME for designated clients, they provide strategic guidance and respond to all security-related inquiries.

Requirements

Strong understanding of cybersecurity frameworks, compliance standards, and best practices (e.g., NIST, ISO 27001, CIS Controls).
Proficiency with security tools such as SIEM, EDR, IDS/IPS, email security gateways, and vulnerability management platforms.
Experience leading security incident investigations, performing root cause analysis, and developing remediation plans.
Skilled in conducting and interpreting security audits, penetration tests, and vulnerability assessments.
In-depth knowledge of Governance, Risk, and Compliance (GRC) principles and secure network design.
Ability to analyze complex threat data and respond effectively to cyber threats and vulnerabilities.
Proven experience mentoring and training junior security staff.
Strong communication skills for both technical and non-technical audiences, including C-suite executives.
Capable of creating clear security documentation, reports, and client advisory materials.
Experienced in delivering engaging security awareness training.
Familiarity with change management processes in security operations.
Strong organizational skills to manage multiple projects and incidents in a fast-paced MSP environment.
Up-to-date knowledge of emerging threats, vulnerabilities, and defense strategies.

Responsibilities

Deployment of Managed Security Services (ESS).
Conduct data analysis and regular SLA security validations for client security requirements.
Support the service delivery of SysGen’s Managed Security (ESS).
Review and validate security audit and recommendations.
Work with Senior Security Analyst and Cybersecurity Manager to identify, improve and enhance security services offerings
Respond to cyber-security threats, vulnerabilities, events, and incidents.
Responsible for investigating incidents, analysing attack methods, applying security policies, and documenting recommendations for customers.
Administration tasks associated with SysGen internal operations.
Advise and consult with customers on Cybersecurity Policy, Process and Governance,
Act as a member of the Escalations Manager (Incident Response / CSIRT) teams
Vendor Management internally and externally.
Liaise with Pre-sales team on Project Presales: Cybersecurity and IT Infrastructure (Security Team, ISG)
Assist with Implementations of ESS projects, validation and completing assigned tasks.
Work along side the Senior Security Analyst to complete, review and validate security assessments, baselines. Including performing Security Audits, Penetration Tests and mitigation of Security Vulnerabilities.
Cybersecurity Subject Matter Expert (SME) both internally and for our clients.
Collaborate and act as a technical contributor on Cybersecurity Major Incident Reports (C-MIR) and Root Cause Analysis (RCA) for Escalations Team (CSIRT).
Follow documented best practice Change Management Processes.
Provide Security Awareness Training both internally and for our clients
Update documentation with Senior Security Analyst and Cybersecurity Manager, as needed