Cyber Security Admin

FirstKey Homes•Atlanta, GA

3d•Onsite

About The Position

The Cybersecurity Admin will provide enterprise-level information security assistance to the organization. They will diagnose and troubleshoot information security related issues. They will be responsible for the protection of company assets to include people, data, and related information systems. This role will interact with individuals directly either through chat, email, remote login or by phone. They will be required to answer and field tickets.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent work experience and/or education.
1-3 years Hands-on experience in Cybersecurity.
Minimum 1-2-year experience working with Microsoft defender XDR.
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
Hands-on experience with Windows/Linux/Mac OS environments.
Knowledge of computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening skills.
Active Learning skills.
Critical Thinking skills.
Complex Problem Solving skills.
Troubleshooting skills.
Systems Analysis skills.
Service Orientation skills.
Time Management skills.
Speaking skills.
Writing skills.
Ability to prioritize and manage several open issues at one time.
Ability to work within a team setting.
Ability to maintain jovial relationships with clients.
Attention to Detail.
Dependability.
Cooperation.
Stress Tolerance.
Adaptability/Flexibility.

Nice To Haves

CompTIA Security + or comparable Information Security certification(s); is a plus for CC, ISCP CISSP, CEH, CISM.
Experience working with Vulnerability Management solutions (Microsoft).
Experience working with Microsoft Azure.
Experience working with Microsoft Cloud App Security (CAS).
Experience working with Antivirus software and Malware remediation (Bitdefender, Microsoft Defender).
Experience working with Active Directory management.
Experience working with Data Access Request (DSR) and eDiscovery or related tools.
Experience working in property management, real estate, or similar industry.
Experience working in fast pace, high-growth company.
Experience with corporate wide communications.

Responsibilities

Reviewing alerts from cybersecurity related systems (MS O365, MS CAS, MS Defender, Qualys, Bitdefender).
Review of O365 and Azure Secure Scores; assist in remediating vulnerabilities as necessary.
Provide metrics on cybersecurity related systems.
Handle cybersecurity related helpdesk tickets.
Assist with administering Cybersecurity VMO.
Conduct third-party risk assessments.
Ask team members targeted questions to quickly understand the root of the problem.
Navigate team members through actions, either via phone, email or chat, until they have solved a security issue.
Escalate unresolved issues to appropriate internal teams (e.g. software developers).
Provide prompt and accurate feedback to customers.
Refer to internal or external partners to provide accurate security solutions.
Ensure all security issues are properly logged.
Document technical knowledge in the form of notes and manuals.
Manage email systems and cybersecurity related systems.
Use Defender Explorer functions to research email activities.