Cyber Incident Management Analyst

Verizon•Irving, TX

2d•$81,000 - $155,000•Hybrid

About The Position

The Threat Management Center (TMC) serves as the initial point of defense for Verizon's networks and information systems, safeguarding them against internal misconduct and cyber-attacks. The TMC Advanced Cyber Defense (TMC-ACD) team is tasked with responding to, investigating, hunting and managing all incidents. Collectively, the teams strive to protect Verizon's brand reputation and revenue streams through proactive identification, response, and mitigation of potential threats that could adversely affect Verizon or its business partners. This Incident Management Analyst role offers a fast-paced, collaborative environment defending Verizon from current and future cyber threats, playing a critical role in Verizon’s enterprise computing defense. Analysts must be agile, willing to learn and teach others, highly organized, communicate effectively, and think outside of the box to operate effectively in an ever-changing threat landscape. This role ensures continuous improvement of our cybersecurity posture by capturing lessons learned, analyzing incident response effectiveness, and driving actionable remediations.

Requirements

Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Three or more years of security operations and/or Incident Handling experience.

Nice To Haves

Related Certification (A+, Network+, Security+, CISSP, GCIH, GCFA, GCFE, GNFA, GREM).
Information Assurance or Cyber Experience in the Telecommunications industry.
Experience working in a Security Operations Center (SOC) with focus on Computer Network Defense (CND).
Experience with dynamic and/or malware analysis.
Experience in Cyber Intelligence or related disciplines.
Experience with enterprise antivirus, EDR, IDS, Full Packet Capture, and Host/Network Forensics Tools.
Knowledge of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Administration, and Security Architecture.
Experience executing various Incident Response Frameworks and Handling Procedures.
Program and Scripting Experience.
Experience with Regex.
Strong knowledge of Operating Systems: Windows, Unix/Linux, and OSX Operating Systems.
Experience and knowledge of cyber risks and threats related to cyber attackers.
Ability to manage multiple priorities in a dynamic environment.

Responsibilities

Serving as a primary point of contact during assigned on-call shifts, responding promptly to incidents, escalations, and critical alerts to minimize downtime and mitigate risks to the enterprise.
Utilizing and adhering to defined workflow and processes driving the Incident Management and mitigation efforts.
Owning, executing and driving all incidents to resolution using strong facilitation, organization, and time management skills.
Partnering with Cyber Security stakeholders and coordinating remediation activities throughout the Verizon organization and its lines of business as a part of Cyber Incident Handling and After Action Remediation.
Ability to communicate effectively with all levels of business including technical and non-technical audiences.
Collecting and documenting information to support Incident Response activities; including but not limited to artifacts, action items, timelines, and impacted elements.
Documenting results of the cyber threat analysis/investigation including containment, recovery, and remediation efforts.
Leveraging various techniques and capacities to support Cyber Incident Response and non-cyber activities.
Enhancing and advancing the defensive capabilities of Advanced Cyber Defense (ACD) and its subsequent ability to defend the Verizon Enterprise.
Recommending solutions to optimize both technical and process/procedure aspects of the end to end incident lifecycle.
Collaborating with Threat Intelligence, Threat Hunt, DFIR, and SOC teams to integrate relevant data into after action reviews and post-incident evaluations.
Tracking the implementation of post-incident recommendations and ensuring timely resolution of identified gaps, risks, or weaknesses.
Producing and maintaining detailed reports summarizing lessons learned, trends, and strategic insights for leadership
Providing training and mentoring of junior team members.