Cyber and Data Information Lead (Program Administration Officer 4)
About The Position
Nova Scotia’s 911 system is undergoing a significant transformation, moving from isolated, circuit-switched analogue networks to interconnected, Internet Protocol-based environments known as Emergency Services IP Networks (ESInets) and associated inter-public safety answering point (PSAP) networks. These networks will support Next Generation 911 (NG911), incorporating additional data sources and information that will move throughout the emergency communications system. As the Cyber and Data Information Lead, you will provide specialized business, technical, and security program leadership and service management activities that support Nova Scotia’s NG911 environment. You will help ensure that 911 data, applications, infrastructure, and networks are supported by appropriate safeguards, while clarifying accountabilities for their effective oversight. You will assess 911 Program and NG911 service risks, evaluate vendor and contractual performance, monitor service-level commitments, and translate technical findings into practical business advice and guidance. This is a business-focused role requiring you to understand the technical requirements of NG911 service delivery, validating best-practice sector guidance, evaluating evidence, service gaps and improvements, and enforcing service partner obligations. Your work will help protect the availability, integrity, and confidentiality of information of the 911 Program along with data consumed by the NG911 service. The guidance you provide will help ensure the reliability of emergency communications by effectively managing risks that could affect the 911 program.
Requirements
- Completed post-secondary education in information technology, cyber security, information or data management, business, or a related discipline.
- Six (6) years of related experience gained through government, emergency communications, information technology, cyber security, telecommunications or data or information management.
- The ability to understand and clarify technical concepts related to the 911 program and their supporting services to all stakeholders and DEM executives.
- The ability to translate NG911 service risks and findings into clear operational and 911 program impacts for non-technical audiences.
- Strong written communication skills, including experience preparing reports, recommendations, briefings, risk assessments, procedures, or decision materials.
Nice To Haves
- Experience working with 911, NG911, emergency communications, public safety answering points, emergency management, or another public safety service.
- Knowledge of Emergency Services IP Networks and the systems, NG911 Core Services, applications, infrastructure, and data flows that support NG911.
- Experience working with contributing service functions to NG911 and the 911 program such as GIS, multimedia integration and/or the use of AI-driven predictive analysis.
- Experience with NENA framework and guidelines, information security controls, cyber security risk management or third-party technology risk.
- Experience working with telecommunications services and their consuming service delivery technologies, protocols and standards such as Session Initiation, Internet and Voice over Internet Protocols.
Responsibilities
- Leading the coordination, evaluation, and planning of business and technical risk assessment activities within the 911 program.
- Evaluating the potential operational and business impacts of identified risks that could affect the availability, integrity, and confidentiality of 911 services.
- Translating 911 program technical and cyber security evidence and guidance into comprehensible service and program impacts providing options, recommendations, and decision documents for 911 program leaders and senior management.
- Reviewing 911 vendor deliverables, technical documentation, reports, safeguards, and supporting evidence that will help determine if 911 service obligations are being operationally met.
- Monitoring 911 service-level agreements, performance measures and compliance requirements.
- Working with technical service delivery and sector experts to further understand public safety networks, applications, infrastructure and service continuity considerations.
- Analysing information from multiple sources to identify patterns or recurring issues that may lead to existing and emerging risks. Produce evidenced-based information that demonstrates any risk impact on 911 program objectives.
- Coordinating and communicating information and advice amongst public safety answering points resources, emergency service partners, vendors, government teams, and other stakeholders.
- Building effective working relationships with federal and provincial partners along with law enforcement agencies that support the delivery of the Provincial NG911 service.
- Preparing briefings, reports, recommendations, risk summaries, and presentations to 911 stakeholders and DEM executives.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
