Cyber Advisor II
About The Position
The Cyber Advisor II serves as a trusted security advisor and primary technical advocate for a portfolio of Barracuda MDR and XDR customers. The role helps customers maximize the value of their security investments, improve their security posture, and operate more securely. It focuses on consultative guidance rather than day-to-day alert monitoring, helping customers understand their security programs, prioritize risks, and achieve better security outcomes. The Cyber Advisor II partners with customers, SOC teams, Sales, Customer Success, Product, and Engineering to provide a proactive security experience. This includes advising on security best practices, threat trends, product adoption, and strategic security initiatives; supporting customers after security incidents; and helping translate technical findings into recommendations and executive-ready reporting. The role requires cybersecurity experience, strong customer-facing communication and relationship-building skills, knowledge of security frameworks and technologies, and working knowledge of Windows, Linux, macOS, and cloud environments. Experience with major cloud platforms and professional security certifications are preferred.
Requirements
- At least 2 years of experience in cybersecurity, security operations, security consulting, incident response, or customer-facing technical roles.
- Strong communication and presentation skills, including the ability to explain technical concepts to technical and non-technical audiences.
- Experience building trusted customer relationships and serving as a technical advisor.
- Strong analytical and problem-solving skills.
- Knowledge of cybersecurity frameworks, best practices, and industry standards.
- Knowledge of security topics including ransomware, business email compromise (BEC), phishing, identity-based attacks, insider threats, cloud security risks, supply chain attacks, and vulnerability management.
- Familiarity with security technologies such as EDR/XDR, SIEM, SOAR, email security, identity protection, vulnerability management platforms, threat intelligence platforms, and cloud security solutions.
- Working knowledge of Windows, Linux, macOS, and cloud environments.
- Ability to present findings and recommendations to executive stakeholders.
- Customer-centric mindset and a passion for helping organizations improve their security maturity.
Nice To Haves
- Experience with Microsoft 365, Azure, AWS, or Google Cloud.
- Professional security certifications such as CISM, CySA+, CISSP, GIAC, or Azure Security certifications.
Responsibilities
- Serve as a trusted technical advisor for a portfolio of MDR/XDR customers.
- Conduct regular security reviews and health checks to evaluate customers’ security posture and identify improvement opportunities.
- Translate technical security findings into actionable recommendations for technical and executive audiences.
- Partner with customers to develop and execute security improvement plans aligned with their business objectives.
- Provide guidance on threat trends, emerging risks, vulnerabilities, and industry best practices.
- Review customer environments and recommend enhancements to endpoint, email, identity, cloud, and network security controls.
- Act as the voice of the customer by collaborating with Product, Engineering, SOC, and Customer Success teams.
- Assist customers after security incidents by explaining impact, remediation options, and long-term prevention strategies.
- Drive adoption of Barracuda’s MDR/XDR services.
- Deliver executive-ready reporting that demonstrates security outcomes, value realization, and risk reduction.
- Identify opportunities to improve detection coverage, response readiness, and overall cyber resilience.
- Conduct proactive threat hunting across customer environments to identify suspicious behaviors, emerging threats, and potential security gaps.
- Support customer optimization, quarterly business reviews, and strategic planning discussions.
- Build trusted relationships with customer stakeholders, ranging from IT administrators to CISOs and business leaders.
- Collaborate with internal teams to incorporate customer feedback and operational insights into service improvements.
Benefits
- Non-qualified stock options.
- Comprehensive health benefits, including wellbeing and mental health support.
- Generous paid time off and paid parental leave.
- Career growth and learning opportunities, including educational reimbursement.
- Life and disability coverage.
- Programs and resources supporting wellbeing, family, and financial future.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
