CX Specialist

Rhythm Healthcare•Atlanta, GA

6d•$22 - $22•Onsite

About The Position

This role is key to delivering outstanding customer experience across multiple channels including phone, email, and live chat. You’ll work closely with our business clients to provide timely assistance, resolve issues, enter and track orders, and build lasting customer relationships. This position is perfect for someone who thrives in a fast-paced, team-oriented environment and is passionate about helping others.

Requirements

Minimum of 3 years of customer service or support experience, preferably in a high-volume, business-to-business (B2B) environment.
Experience in a call center or support environment handling 70–100+ customer contacts per day via phone, email, and/or live chat.
Strong verbal and written communication skills with excellent listening and problem solving abilities.
High attention to detail and accuracy, especially in data entry and order processing.
Proficient in Microsoft Office, especially Excel, and comfortable working in CRM/ERP systems.
Ability to manage time effectively, prioritize tasks, and stay organized in a fast-paced setting.
Team-oriented, dependable, and receptive to feedback and learning.

Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
Assist customers with order placement, product details, pricing, order status, and general support needs.
Accurately enter and maintain customer and order data in the CRM/ERP system.
Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
Collaborate with team members to share best practices and support team goals.
Keep clear and organized records of all customer interactions, cases, and resolutions.