CX Specialist, Enterprise

Nextiva

2d • $110,000 - $170,000 • Hybrid

About The Position

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer experience, and accelerate business growth. You'll serve as a trusted advisor, combining strategic account management with consultative selling to uncover new opportunities, solve complex business challenges, and deliver measurable outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. This role is ideal for someone who enjoys building executive relationships, navigating complex organizations, and helping enterprise customers realize long-term value from their technology investments.

Requirements

• 5+ years of enterprise technology sales or strategic account management experience with a consistent record of achieving or exceeding revenue goals.
• 3+ years selling enterprise CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud-based technology solutions.
• Experience managing complex, multi-million-dollar sales opportunities involving multiple stakeholders and long sales cycles.
• Proven success building relationships with executive leaders within Fortune 1000 or similarly complex organizations.
• Strong consultative selling, executive communication, negotiation, and account planning skills.
• Demonstrated ability to identify expansion opportunities, manage complex pipelines, and forecast accurately.
• Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales performance.
• Strong business acumen with the ability to connect technology investments to customer outcomes, operational improvements, and business value.
• Excellent collaboration skills with cross-functional teams, partners, and executive stakeholders.
• Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools that improve customer engagement, decision-making, and sales effectiveness.

Nice To Haves

• Experience selling Unified Customer Experience Management (CXM), Contact Center, Customer Experience, Communications, or AI-powered enterprise platforms.
• Experience working with strategic channel partners or partner-led enterprise sales motions.
• Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, Command of the Message, or Miller Heiman.
• Experience supporting customers through digital transformation or large-scale cloud modernization initiatives.

Responsibilities

• Own and grow a portfolio of enterprise customer accounts, developing long-term strategies that drive retention, expansion, and revenue growth.
• Build trusted relationships with executive stakeholders by understanding their business priorities, customer experience goals, and digital transformation initiatives.
• Identify, qualify, and lead complex expansion opportunities from discovery through negotiation, contracting, and close.
• Develop strategic account plans that align customer objectives with Nextiva solutions while identifying new opportunities across business units and stakeholders.
• Deliver consultative presentations and tailored product demonstrations that connect customer challenges to measurable business outcomes.
• Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners to deliver exceptional customer experiences throughout the customer lifecycle.
• Conduct executive business reviews that demonstrate value, measure progress, and identify future growth opportunities.
• Maintain an accurate sales pipeline, account forecasts, and opportunity plans using Salesforce.
• Leverage AI-enabled sales tools, customer insights, and automation to improve account planning, prioritize opportunities, personalize customer engagement, and increase productivity.
• Stay current on industry trends, AI innovations, and customer experience technologies to serve as a strategic advisor to enterprise customers.
• Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term partnerships.

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed