CX Senior Manager Insights

Stryker • Portage, MI

1d • Remote

About The Position

At Stryker, customer experience insights power how we design, build, and scale meaningful digital experiences across the enterprise. This role sits at the intersection of data, strategy, and technology—turning customer signals into clear actions that improve loyalty, ease, and business performance. If you are energized by shaping enterprise‑wide CX practices and influencing outcomes through insight, this role offers visibility, ownership, and impact.

Requirements

• Bachelor’s degree (minimum).
• Minimum 10 years of experience in customer experience, customer insights, or commercial strategy roles.
• Minimum 3 years of people management experience.
• Minimum 5 years of experience designing and leading qualitative and quantitative CX research programs.
• Minimum 5 years of experience managing customer feedback programs and metrics (e.g., Net Promoter Score, Customer Satisfaction).

Nice To Haves

• Master’s degree in Business, Marketing, Analytics, Psychology, or a related field.
• Experience using customer experience platforms such as Qualtrics, Medallia, or Forsta.
• Experience working with customer relationship management systems and analytics tools such as SQL, Excel, SPSS, Tableau, or Power BI.

Responsibilities

• Lead end‑to‑end customer experience research using qualitative and quantitative methods to inform enterprise digital strategy and investment decisions.
• Analyze and synthesize data from voice‑of‑customer and voice‑of‑employee programs to identify trends, drivers, and prioritized experience opportunities.
• Design and manage customer listening programs, including surveys, journey feedback, and experience metrics such as Net Promoter Score and Customer Satisfaction.
• Translate insights into clear recommendations that improve customer loyalty, lifetime value, ease of doing business, and revenue performance.
• Partner with product, sales, business operations, design, and technology teams to embed customer insights into agile planning and solution delivery.
• Develop and scale customer experience frameworks, including journey mapping, persona segmentation, and competitive benchmarking practices.
• Leverage customer experience management and AI‑enabled tools to detect patterns, signals, and pain points and proactively address experience risks.
• Contribute to elevating enterprise digital maturity by ensuring every interaction reflects a deep understanding of customer needs and measurable outcomes.

Benefits

• Pay Ranges: USN : $135,600 - $225,900 USD Annual US5 : $142,400 - $237,200 USD Annual US10 : $149,200 - $248,500 USD Annual US15 : $155,900 - $259,800 USD Annual US20 : $162,700 - $271,100 USD Annual US30 : $176,300 - $293,700 USD Annual
• View the U.S. work location and transparency guide to find the pay range for your location.
• Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Stryker is an EO employer – M/F/Veteran/Disability.
• Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees