CX Program Management Lead - Aerospace

Honeywell Aerospace • Phoenix, AZ

5d • Hybrid

About The Position

As a Program Management Manager - Customer Experience Aerospace here at Honeywell, you will be responsible for leading and managing customer experience programs, ensuring that our customers have a seamless and positive experience throughout their engagement with us. Your role will involve developing and executing strategies that enhance customer satisfaction, drive operational excellence, and foster long-term relationships. By effectively managing customer experience initiatives at a senior level, you will contribute to customer loyalty, retention, and overall business growth.

You will report directly to our Senior Director of Program Management, and you will work out of our Charlotte, NC, or Phoenix, AZ, location on a Hybrid work schedule.

In this role, you will impact customer engagement, program management, operational efficiency, and business development. At Honeywell, our leaders play a critical role in shaping the customer journey and ensuring that our solutions meet and exceed customer expectations.

Requirements

• Program management experience
• Customer experience program leadership
• Strategic development and execution
• Operational excellence focus
• Relationship management skills
• Senior-level initiative management
• Customer loyalty and retention strategies
• Customer journey shaping
• Solution delivery exceeding expectations

Responsibilities

• Leading and managing customer experience programs
• Developing and executing strategies that enhance customer satisfaction
• Driving operational excellence
• Fostering long-term relationships
• Managing customer experience initiatives at a senior level
• Contributing to customer loyalty, retention, and overall business growth
• Shaping the customer journey
• Ensuring that our solutions meet and exceed customer expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed