CX Lab and Sample Supervisor

The Home Depot • Atlanta, GA

10d • Onsite

About The Position

The CX Lab and Sample Supervisor will be responsible for managing the Customer Experience (CX) Lab and leading the procurement and distribution of product samples. The position will be responsible for the management of the sample requests through LIMSey and the Sample Request Management (SRM) system, storage locations, inventory tracking, and the samples van, including overseeing the process and supervising others on the management of LIMSey and the SRM. The LSC will build and improve upon current processes to enhance and maximize efficiency for The Home Depot. This position will be accountable to drive compliance to all relevant Standard Operating Procedures, contracts, supplier buying agreements, and purchase orders throughout each process.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to be worked in the United States.
• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.
• 3 years of work experience.
• No leadership experience.

Nice To Haves

• Working knowledge of Microsoft Office Suite
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills
• No additional education
• No additional years of experience
• 1+ year of previous leadership experience

Responsibilities

• Lead Day to Day operations of the sample procurement team.
• Overall responsibility for the CX Lab, which includes identifying supplies and samples needed for various Lab projects, managing the procurement of such items, coordinating participation of all stakeholders involved in Lab projects, developing and maintaining a Lab project budget, and developing a Lab project schedule that aligns with business priorities and utilizes lab resources efficiently, and managing sample inventory flow among various Labs to align with business needs; This role will develop and then continually evaluate Lab processes to build efficiencies.
• Manage lab and sample budgets and deliver metrics reporting.
• Supervise Samples Team including managing performance, recognition and training and development of direct reports; Managing of service providers and training new LIMSev and SRM users.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree