CX Enterprise Sales Leader - East
About The Position
We are looking to add an UpMarket Sales Manager to lead one of our Zoom Contact Center teams. As a Contact Center Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships. The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Requirements
- Experience (10+yrs) in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS)
- Experience leading and managing a high performing sales team
- Track record of building and developing highly effective sales talent
- Able to partner and liaison with all levels and departments within an organization.
- Able to demonstrate organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment
- Experience achieving consistent quota over achievement in previous roles
Responsibilities
- Onboarding and managing a team of CX Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required
- Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
- Utilizing solution-selling techniques to effectively guide sales process to close
- Developing and maintaining business within existing accounts, manage complex sales situations and sales campaigns
- Upselling and leverage business from new and established customer relationships
- Utilizing CRM solution to provide timely and accurate sales activity tracking and status updates
- Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
- Forecasting sales activity and revenue achievement while creating satisfied customers
Benefits
- Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- Location based compensation structure
- Award-winning workplace culture
- Commitment to delivering happiness
- Benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
- Opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- Fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential.
- Accommodation during the hiring process
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
