CX Associate

Chene Gear Co•Memphis, TN

1d•Onsite

About The Position

At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products — we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.

Requirements

Passion for Customer Experience – A deep commitment to service excellence and building long-term customer relationships.
Communication Skills – Ability to deliver timely and efficient responses
Problem-Solving & Adaptability – Quick thinking, solution-driven, and able to navigate challenges with confidence. Resolve customer issues with ownership, empathy, and attention to detail
Customer service or customer experience preferred
Experience handling phone and email communication preferred

Nice To Haves

Understanding customer experience trends and brand storytelling is a plus

Responsibilities

Deliver Unmatched Customer Service – Foster a customer-first culture where service excellence is the foundation of every interaction.
Intake for Warranty & Service Excellence – Ensure seamless execution of product servicing, warranties, and repairs, building trust and loyalty with our customers.
Support the Customer Experience Across All Communication Channels- Build trust and brand loyalty by providing responsive, knowledgeable, and customer-first support through phone and email interactions.
Cross-train within the retail store to support in-store customer experience needs as required.