Part-Time CVG Passenger Service Agent (United Airlines)

Menzies Aviation•Hebron, KY

5d•Onsite

About The Position

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Requirements

Must be at least 18 years of age
Must pass a pre-employment drug screen
Ability to proficiently read, write and speak English
Must be comfortable lifting/moving up to 70lbs of cargo and baggage
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
Ability to proficiently read, write and speak English, excellent communication skills
Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
Able to stand for long periods of time at the ticket counter and gate check-in areas.
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships

Nice To Haves

Prior Customer Service Experience Strongly Preferred

Responsibilities

Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
Host self-service kiosks and verify passengers’ documents prior to boarding aircrafts
Interpret identification labels along with baggage and cargo routing tags.
Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
Adhere to Menzies Aviation uniform guidelines and codes of conduct.