Customs Trade Coordinator

Federal Express Corporation•City of Tonawanda, NY

2d•Hybrid

About The Position

The Customs Trade Coordinator coordinates documentation required by U.S. Customs and government agencies for the entry of goods into the United States on behalf of importers. The role provides customer service, obtains correct goods classifications for customs release, and enters and processes import documentation for submission to U.S. Customs, including documentation for participating government agencies. It maintains shipment records in compliance with record-keeping requirements and follows international import and export regulations. The position works with customers and internal and external partners, processes agency brokerage shipments, and may handle remote filings. Paid training is provided.

Requirements

High school diploma or GED.
At least one year of experience using computer systems in a professional, educational, or comparable environment, including data entry, document creation, navigating standard software applications, and operating basic office equipment.
Excellent verbal and written communication skills.
Organizational, interpersonal, and problem-solving skills.
Ability to handle high-volume and time-sensitive work.
Ability to work independently with minimal supervision.
Ability to use multiple systems and reference materials.
Ability to interact with customers, carriers, brokers, government agencies, internal staff, management at all levels, and internal departments.

Nice To Haves

At least six months of work experience is preferred; industry experience is not required.

Responsibilities

Coordinate documentation required by U.S. Customs and government agencies for entry of goods into the United States on behalf of importers.
Provide impeccable customer service.
Obtain correct goods classifications for customs release using databases, SOPs, tariff books, the internet, or customs resources.
Enter and process import-related documentation for submission to U.S. Customs and participating government agencies.
Maintain current shipment documentation in compliance with record-keeping requirements.
Adhere to international importing and exporting regulations.
Work with internal staff, departments, other FedEx operations, and customers to provide a high level of service.
Process agency brokerage shipments.
Handle remote filings as needed.
Follow government and organizational policies.
Perform other duties as assigned.