Customs Import Specialist - Senior

AXXESS INTERNATIONAL INCMontreal, QC
Hybrid

About The Position

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998. The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge. We are committed to supporting our experts in their careers, providing all necessary tools to flourish and share experience with the team. We are looking for a Custom Import Specialist to join our Canadian Custom team downtown Montreal. If you have a solid background in Canadian regulations and classification, your expertise will have a direct impact on service quality and operational efficiency at Axxess.

Requirements

  • Minimum 7 years of relevant experience at a custom broker
  • Experience with ITM (Descartes) and/or document management systems
  • Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules
  • Computer proficiency: Office suite, including Excel
  • Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations
  • Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support
  • Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces
  • Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently

Nice To Haves

  • CCS
  • CTCS

Responsibilities

  • Process and review files pending quality control to ensure compliance and accuracy
  • Maintain and update client databases to support efficient customs clearance
  • Monitor deadlines and ensure timely release of files
  • Respond to client inquiries and follow up on missing or incomplete information
  • Collaborate with internal departments to resolve operational issues
  • Support client onboarding and maintain accurate client profiles
  • Contribute to team development by training colleagues and identifying/correcting data errors

Benefits

  • Telecommuting 2 days a week
  • Group insurance
  • RRSP with employer contribution
  • Employee Assistance Program
  • 7 personal days in addition to the annual vacation
  • Training supported by Axxess

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

Number of Employees

11-50 employees

© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service