Customs Import Specialist - Senior

AXXESS INTERNATIONAL INC•Montreal, QC

7d•Hybrid

About The Position

Axxess is a family-owned and international customs broker and freight forwarder that has been serving importing and exporting companies since 1998. The members of our team make a difference thanks to the personalized service they offer to our customers: competence, respect, kindness and a taste for challenge. We are committed to supporting our experts in their careers, providing all necessary tools to flourish and share experience with the team. We are looking for a Custom Import Specialist to join our Canadian Custom team downtown Montreal. If you have a solid background in Canadian regulations and classification, your expertise will have a direct impact on service quality and operational efficiency at Axxess.

Requirements

Minimum 7 years of relevant experience at a custom broker
Experience with ITM (Descartes) and/or document management systems
Strong knowledge of the customs clearance process, including Canadian regulations, classification and valuation rules
Computer proficiency: Office suite, including Excel
Analysis and problem solving: ability to evaluate methodologies, adapt the approach and deploy technical solutions in a variety of situations
Advanced client service skills, with the ability to build strong relationships, anticipate client needs, and deliver responsive, solution-oriented support
Biliguism EN/FR to be able to communicate with all of our clients and collegues in other provinces
Advanced ability to analyze complex situations, anticipate challenges, and manage priorities independently

Nice To Haves

CCS
CTCS

Responsibilities

Process and review files pending quality control to ensure compliance and accuracy
Maintain and update client databases to support efficient customs clearance
Monitor deadlines and ensure timely release of files
Respond to client inquiries and follow up on missing or incomplete information
Collaborate with internal departments to resolve operational issues
Support client onboarding and maintain accurate client profiles
Contribute to team development by training colleagues and identifying/correcting data errors