Customs Entry Specialist II

AIT Worldwide Logistics•Palatine, IL

About The Position

AIT Worldwide Logistics is currently seeking a Customs Entry Specialist. The ideal candidate will have Customs Brokerage/Import/Export or CHB entry writer experience, as well as one year of customer service/general office/data entry experience. This role involves administrative tasks in the import operations department, servicing clients and their suppliers, providing customer service, and maintaining revenues from the client base and contracted vendors. Responsibilities include filing, data entry, photocopying, scanning, and assembling entries. Import air recoveries, check cutting, and delivery order creation are also part of this position. The role requires auditing commercial documents, applying harmonized tariff schedule codes for accurate duty assessment, and ensuring all federal requirements are met. Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale, and value are crucial to ensure compliance and federal regulation requirements are achieved. Daily follow-up on documentation discrepancy issues requires the ability to troubleshoot and communicate effectively, both verbally and in writing, with customers and foreign origins. Other tasks may be assigned by a supervisor or manager. This position may require a weekend schedule on a department rotation basis and may include working on holidays based on operational needs and account requirements.

Requirements

Customs Brokerage/Import/Export or CHB entry writer experience
One year of customer service/general office/data entry experience
A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
A minimum of 2 to 5 years of Entry Writing; 1 to 2 years in CHB or Imports
A high school diploma or equivalent certificate required
Accurate and rapid data entry with the ability to multi-task
Proven customer service needs with the ability to problem-solve
Proficiency in Microsoft Office and Outlook
Strong organizational skills
Excellent verbal and written skills
Project a professional image to the customer and to represent AIT in a positive manner

Responsibilities

Administrative tasks in the import operations department servicing the client and their suppliers, providing customer service as well as maintaining revenues from the client base and contracted vendors.
File break/down, classifying data entry, photocopying, scanning and some assembling of entries.
Import air recoveries, check cutting, and delivery order creation is part of this position.
Auditing commercial documents, applying harmonized tariff schedule code for accurate duty assessment and to ensure all federal requirements are met.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
All other tasks as assigned by supervisor and or manager.

Benefits

Medical
Prescription
Health Savings Account
Flexible Spending Accounts
Dental
Vision
Life
AD&D
Disability
Supplemental Health
Employee Support
Paid Parental Leave
Pet Insurance
401(k)
Tuition Reimbursement
10 to 20 days of vacation (depending on tenure)
2 personal days
1 floating holiday
5 sick days
5 volunteer hours
6 company holidays (plus Veterans Day for Veterans) annually
Bonus based on achievement of business and/or individual performance metrics (dependent on position)