Customs Brokerage Team - Assistant Manager

Glovis•Duluth, GA

2d•Onsite

About The Position

Assists the Manager in leading customs brokerage operations, compliance, customer service, and team performance. Oversees complex operational matters, supports staffing and workflow decisions, drives process improvements, and helps ensure brokerage activities meet CBP, PGA, customer, and company requirements.

Requirements

Advanced knowledge of CBP regulations and customs brokerage operations
Experience managing complex entries, post-entry work, and escalations.
Leadership, coaching, and operational decision-making skills
Compliance audit, risk analysis, and process-improvement skills.
Strong customer, stakeholder, and written communication skills.
HS Diploma/G.E.D.
Minimum 9 years of Customs Brokerage, Import Compliance, Freight Forwarding experience
1-3 years of management/supervisory experience

Nice To Haves

Bachelor’s Degree
10+ years of Customs Brokerage, Import Compliance, Freight Forwarding experience
4-7 years of management/supervisory experience
Customs Broker License

Responsibilities

Assist with leadership of daily customs brokerage operations, priorities, staffing, and workflow.
Oversee complex entries, CBP/PGA issues, post-entry matters, and escalated customer concerns.
Review operational controls for classification, valuation, admissibility, recordkeeping, and duty payment.
Monitor service, quality, backlog, and compliance results; coordinate corrective actions as needed.
Provide guidance on CF28, CF29, PSC, reconciliation, protest, drawback, and related activities.
Develop and maintain SOPs, desk procedures, audit controls, and training materials.
Coach supervisors and team members; support onboarding, cross-training, and knowledge development.
Coordinate with customers, overseas offices, CBP, PGAs, carriers, and internal stakeholders.
Identify operational and compliance risks and present recommendations to the Manager.
Prepare management reports, customer reviews, and operational analysis.
Support departmental planning, staffing, and continuous-improvement initiatives.
Lead assigned customer implementations, system testing, and special projects.
Act on behalf of the Manager for routine operational matters when assigned.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement