Customs Brokerage Lead

Expeditors•Franklin, WI

4d•Onsite

About The Position

This role supports the Customs Brokerage Supervisor/Manager in running the department, focusing on operations, monthly accounting and finances, standard operating procedure writing, people, systems, and culture. The ideal candidate will be a knowledge expert of Expeditors’ technology, drive adoption throughout the department, and actively seek or be certified in industry certifications. This position involves approximately 80% direct operations and 20% development and training, with an expectation of 52 hours of training per year. The role also focuses on developing customer relationships, mentoring a subordinate, and supporting sales, retention, reporting, and accounting efforts while ensuring compliance with company policies and regulations.

Requirements

Strong understanding of Expeditors’ company policies and procedures.
Curiosity in learning all of Expeditor’s products, services, and systems.
Effective interpersonal skills, including presentation and written correspondence.
Strong Microsoft Office Skills.
Fluent in English.
Proactive drive with strong organizational skills.
Minimum 1 year of employment with Expeditors.

Nice To Haves

Multilingual a plus.
Customs Brokerage experience a plus.
Actively seeking or is certified in industry certification.
Regularly request additional responsibilities to support the team and the department.
Have a sense of urgency, be willing to help by offering solutions.

Responsibilities

Support the Customs Brokerage Supervisor/Manager in running the department.
Act as a backup to the supervisor.
Monitor the workboard for the team and coordinate with the supervisor to adjust the daily plan.
Actively manage group inboxes, ensuring timely and professional communication and task completion within KPIs.
Independently resolve problem shipments and customer escalations for own accounts, and serve as an additional escalation point for the team.
Assist with accounting-related tasks to ensure financial excellence.
Regularly attend and actively participate in customer-facing engagements.
Ensure smooth and timely shipment process flow.
Ensure accurate and timely data entry into the operational system based on defined metrics.
Track and trace shipments.
Provide proactive and clear communication to internal and external customers.
Ensure accurate and timely client billing, including dispute resolution.
Understand customer expectations to ensure all elements of the SOP and KPIs are met.
Ensure compliance with company policies and external regulations.
Complete cross-training to support team coverage.
Professionally represent Expeditors to customers, service providers, and government agencies.
Drive and adopt Expeditors’ technology throughout the department.
Drive and develop customer relationships to exceed their expectations.
Identify, develop, and mentor your number 2 in conjunction with supervisor and manager.
Support the manager in sales, retention, reporting, and accounting where needed.
Ensure company credit procedures are followed and utilized effectively.
Promote compliance policies and regulations.