Customs Brokerage Compliance Manager - Los Angeles, CA

CMA CGM

4d • Onsite

About The Position

The Customs Brokerage Compliance Manager is responsible for ensuring full compliance with U.S. Customs and Border Protection (CBP) regulations and all applicable import/export laws. This role oversees brokerage compliance programs, internal controls, audits, P&L for the office and regulatory risk management to support lawful, ethical, and efficient customs operations. The manager serves as a subject-matter expert and liaison for regulatory authorities while providing leadership, training, and guidance to brokerage and trade teams.

Requirements

• Bachelor’s degree in Business, Supply Chain, International Trade, or a related field (or equivalent experience)
• 5–8+ years of experience in customs brokerage, trade compliance, or import/export operations
• Prior experience managing or leading customs compliance programs strongly preferred
• In-depth knowledge of U.S. customs laws, CBP regulations, and trade compliance requirements
• Strong understanding of tariff classification (HTSUS), valuation, country of origin, and FTAs
• Experience with CBP audits, Focused Assessments, informed compliance reviews, and disclosures
• High attention to detail with strong analytical and problem-solving skills
• Ability to interpret and apply complex regulations in a business environment
• Strong written and verbal communication skills, including regulatory correspondence
• Proficiency with customs brokerage systems and compliance tools
• Ability to manage multiple priorities in a fast-paced, regulated environment

Nice To Haves

• Licensed U.S. Customs Broker (LCB) highly preferred
• CCS (Certified Customs Specialist), CTCS, or similar trade compliance certifications a plus

Responsibilities

• Ensure compliance with all U.S. customs laws, regulations, and rulings, including CBP, PGA (Partner Government Agencies), and related federal agencies
• Develop, implement, and maintain customs brokerage compliance policies, procedures, and internal controls
• Monitor regulatory changes and assess operational impact; lead implementation of new requirements
• Act as primary point of contact for CBP, auditors, and government agencies during reviews, audits, and inquiries
• Conduct internal customs compliance audits (entry accuracy, valuation, classification, origin, recordkeeping)
• Manage corrective action plans for identified risks, errors, or violations
• Oversee post-entry amendments, protests, disclosures, and penalty mitigation processes
• Analyze compliance trends, KPIs, and risk indicators to proactively prevent violations
• Provide compliance guidance to customs brokers, operations teams, and trade professionals
• Review and approve complex customs issues, including classification, valuation, FTAs, AD/CVD, and special programs
• Support client onboarding by assessing compliance readiness and documentation requirements
• Develop and deliver customs compliance training for employees, brokers, and stakeholders
• Mentor and support brokerage compliance staff or analysts
• Promote a strong compliance culture across the organization
• Maintain accurate compliance records in accordance with CBP recordkeeping requirements
• Prepare reports for leadership on compliance status, risks, and audit outcomes
• Support management in responding to regulatory findings and enforcement actions
• Other duties as assigned

Benefits

• Competitive Paid Time Off
• 401(k)
• Health insurance
• Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• Pet insurance
• Multiple health plans (company contribution to health savings account)
• Prescription coverage
• Dental coverage
• Vision coverage
• Company paid life insurance
• Company paid accident insurance
• Company paid short-term disability coverage
• Company paid long-term disability coverage
• Employee assistance plan
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
• 401(k) with company match
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager