About The Position

As a Customization Associate, you will be an ambassador for Converse customization and Brand. You will achieve this through the delivery of premium service and by creating a unique, personal and customized experience for consumers. You will be helping customers to design their own sneakers, tees, hoodies, bags, notebooks and other customized products. Service customers by identifying their personalization needs, scheduling design appointments, following-up on orders and general clientele management. Create loyal customers through commitment to service and product knowledge.

Requirements

  • Proficient in applying computer software programs, including Photoshop and Illustrator.
  • Ability to successfully help consumers translate their design vision into outstanding customized products!
  • Ability to understand the customer's needs with knowledge of style, product, design, and current trends.
  • Superb communication of complicated topics to a diverse audience and positive customer service skills when handing support issues and communicating to non-technical audiences.

Responsibilities

  • Service customers by identifying their personalization needs, scheduling design appointments, following-up on orders and general clientele management.
  • Create loyal customers through commitment to service and product knowledge.
  • Helping customers to design their own sneakers, tees, hoodies, bags, notebooks and other customized products.

Benefits

  • Access to the latest and greatest Converse products and apparel.
  • A compensation and benefits package that's among the best around.
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