Customer Xperience Xpert

CHAMPION XPRESS CARWASH•Lubbock, TX

9d•$16 - $18•Onsite

About The Position

Seeking an experienced Customer Service Specialist to provide excellent customer service and to promote customer service efforts throughout the organization. Works directly with customers to increase satisfaction, loyalty and retention.

Requirements

Passion for communications and customer service
Strong project management skills
Top-notch oral and verbal communication skills
Strong knowledge of communication practices and techniques
Proven experience managing customer service data
Detail-oriented approach with ability to work under pressure to meet deadlines
Impeccable time management skills with the ability to multitask
Working knowledge of customer service software, databases and tools
Strong technology skills
Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)

Nice To Haves

Customer service: 3 years (Preferred)

Responsibilities

Improve customer service experience
Create engaged customers to facilitate organic growth
Develop loyalty and retention of customers
Take ownership of customers issues and follow problems through to resolution
Respond to customer issues in a timely manner
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze customer relations data statistics and share reports throughout the organization
Provide insight into industry’s developments and apply best practices to areas of improvement
Develop expert level knowledge of Sonny’s Controls and serve as support for on-site team members
All other marketing responsibilities as assigned