Customer Value Manager

NOV • Houston, TX

22h

About The Position

This role focuses on managing customer value through content and campaigns, driving engagement, and strengthening competitive positioning. The Customer Value Manager will guide product and engineering teams in developing customer value narratives, collaborate with corporate marketing on content and campaigns, and support sales and operations in creating effective customer-facing materials.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 5 years of experience in commercial enablement, B2B marketing, or customer-focused communications roles
• Experience leading or mentoring team members, with the ability to guide content development and cross-functional initiatives
• Strong ability to translate technical concepts and data-driven insights into clear, customer-focused messaging and materials
• Experience working cross-functionally with Sales, Product Line, Engineering, Operations, and/or Customer Success teams
• Demonstrated experience supporting digital engagement efforts, content development, or customer-facing communication strategies
• Strong writing, communication, and project management skills, with attention to detail and ability to manage multiple priorities

Responsibilities

• Own day-to-day execution of LinkedIn content and campaigns, including development of posts, newsletters, and targeted outreach initiatives to drive customer engagement and increase visibility of products and solutions
• Identify and manage participation in industry benchmarks, analyst evaluations, and external rankings (e.g., Gartner) to strengthen competitive positioning
• Guide Product Line and Engineering teams in developing customer value narratives, including case studies, technical content, industry articles, and participation in external media (e.g., webinars, podcasts)
• Partner with Corporate Marketing to develop, refine, and deliver customer-facing content and campaigns, providing business context, technical input, and direction to ensure accuracy and relevance
• Work closely with a team responsible for content creation, customer-facing materials, and communication execution, providing guidance on output and creative direction
• Support Sales, Product Line, and Operations in the creation of high-quality proposals, presentations, and customer engagement materials that reinforce value and differentiation
• Ensure value-focused sales and customer-facing materials are current, accessible, and effectively utilized across the business unit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees