Customer Value Director - 11574

Coupa Software, Inc. • Austin, TX

8d

About The Position

This role is responsible for managing strategic customer relationships post-go-live, ensuring measurable success, retention, and growth across Coupa’s platform. The ideal candidate brings deep P2P or S2C domain expertise, combined with strong executive engagement skills and a proven ability to lead value-based conversations that influence outcomes. They will drive customer value by executing tailored success plans, coordinating cross-functional teams, and delivering impactful business reviews. Strong communication, project management, and analytical capabilities are essential to proactively identify opportunities, manage expectations, and expand solution adoption. With an entrepreneurial mindset and SaaS background, this leader serves as a trusted advisor, aligning customer goals with Coupa’s evolving capabilities.

Requirements

• Deep expertise in P2P or S2C domains, with a strong background in customer and client relationship management across complex environments.
• Proven ability to influence and engage executive stakeholders, including experience managing client expectations and leading value-based business conversations.
• Strong project management skills, capable of coordinating cross-functional teams and driving successful outcomes in dynamic, enterprise settings.
• Exceptional communication and analytical skills, with the ability to present to executive audiences, write professionally, and leverage data for insights.
• Entrepreneurial mindset with a background in SaaS/software solutions, and a minimum of a bachelor’s degree (master’s preferred).

Responsibilities

• Act as the primary post-go-live contact for customers, serving as a trusted advisor and strategic partner to drive customer success and satisfaction.
• Develop and execute customer value plans, including value framework workshops, check-ins, and periodic business/value reviews to ensure measurable outcomes.
• Support customer growth and retention goals, including renewals, solution expansion, and increasing annual contract value through proactive engagement.
• Provide ongoing communication and enablement, sharing best practices, product updates, and relevant Coupa insights to help customers optimize their solutions.
• Coordinate internal Coupa resources and align cross-functional efforts to meet customer needs and support strategic initiatives and customer campaigns.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior