Customer Transportation Specialist
About The Position
Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. This fast paced, constantly evolving role offers you the opportunity to manage key strategic functions involved in the distribution of products to key customers. Specialists move quickly within a challenging environment to support our customers and their strategic goals. This cross-functional position allows Specialists to gain a rich understanding of both, our customers and the Supply Chain. Team commitment, on-going business engagement and breakthrough thinking will be required to evaluate Key Performance Indicators (KPIs) in an effort to identify distribution solutions that align Magnum and Customer strategies. Magnum offers a range of opportunities with a high focus on professional development and monthly reviews which will give you real responsibility from day one. The Magnum culture offers you an open, diverse, and collaborative work environment. We also provide the flexibility of agile work to meet your home-life balance. This role will be supporting all the North America Business (US and Canada).
Requirements
- Bachelor’s degree from an accredited university or equivalent work experience.
- Minimum 2 years in Logistics and Supply Chain (or 6 if no Bachelor's degree attained)
- Experience using advanced Microsoft Excel, Power BI, PowerPoint, SAP and comfort using integrated computer systems.
- Strong communication and interpersonal skills required.
- Thinks end-to-end and takes ownerships for results
- Is comfortable working in a fast-moving, evolving organization
- Values collaboration, clarity and low-ego ways of working
- Master at juggling multiple priorities with pressure to deliver on-time.
- Innate ability to translate numbers into stories and discuss them with a multitude of audiences.
- Desire to improve everything you touch, whether it be processes, problem solving or creative ways of being proactive.
Responsibilities
- Develop, implement, and lead cross-functional, fully integrated processes that enable successful on-time delivery to our customers and align with our customers to achieve their strategic goals to build for continued growth, along with heavy involvement in the day-to-day process of Transportation team.
- Interact and build positive relationships with internal departments and external partners. Through leveraging business acumen, system knowledge and analytical strengths, lead open and strategic communication with internal and external stakeholders in relation to carrier capacity, seasonal inventory, volume spikes, and opportunities for synergy, strategy development and growth.
- Collaboratively work with internal and external customers (Customer Service, Warehousing, Logistics Procurement, Logistics Operations and Carriers) to measure performance and improve KPIs to achieve business and customer service goals via reviews of on time performance, accessorial reduction, chargeback mitigation and proactive track and trace.
- Drive continuous improvement through determining root cause, developing and implementing sustainable solutions for long-term success.
- Demonstrate strong bias for action and drive accountability to quickly action business continuity plans and/or deviations from best practice and identify and execute efficiency opportunities; either through driving savings or making recommendations for better ways of working.
- Identify critical issues and escalate appropriately, assemble opportunities and engage appropriate decision makers. Through leveraging acumen, facilitate cross-functional alignment to drive the business in achieving best practices that can be shared with peers.
- Utilize highly analytical skills using MS-Excel, SAP and Power BI.
Benefits
- Market-competitive pay and performance related rewards
- Flexible ways of working
- Support for health, wellbeing and life outside of work
- Time off to rest and recharge
- Ongoing learning and development opportunities
- Medical, dental and (where applicable) vision coverage
- Health and wellbeing support, including employee assistance programs and wellness initiatives
- Health-related savings and spending accounts
- Retirement savings programs with a competitive matching plan
- Additional employee perks (e.g., corporate discounts, commuter or learning support)
- Bonus eligible
- Parental leave
- Sick leave
- Paid vacation and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
