Customer Training Consultant - Credentialing

symplr

58d•$60,000 - $80,000

About The Position

Overview The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations. Please note: Healthcare industry and credentialing verification experience is required for this role.

Requirements

Bachelor’s Degree required
Minimum 2 years of training, teaching, or instructing experience required
Healthcare industry and credentialing verification experience required
Strong presentation, written, and verbal skills
Strong technical aptitude including proficiency in Microsoft Office applications
Ability to work autonomously, while part of a larger project team
Demonstrates effective communication and critical thinking skills
Ability to effectively multi-task and manage multiple deadlines
Independent learner
Works well in a fast-paced, innovative environment
Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement
Knowledge of adult learning theory and instructional design best practices
Exceptional communication and presentation skills for diverse audiences
Analytical and problem-solving mindset for complex healthcare workflows
Ability to deliver engaging, interactive learning experiences using blended learning approaches

Nice To Haves

Experience with SaaS platforms and cloud-based technologies
Adaptability and resilience in fast-paced, high-growth environments

Responsibilities

Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences.
Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools.
Acts as a subject matter expert for assigned products and services
Collaborates with cross-functional teams to improve client training experiences
Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams
Collaborates with internal teams to provide feedback regarding curriculum delivery experiences
Serves as a subject matter expert for assigned products and services
Partners with Instructional Design and Learning Technology teams to review new training curriculum
Effectively communicates and executes best practices for internal and external training engagements
Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
Continually grows product, functional, and industry knowledge through training, research, and collaboration
Works collaboratively with other departments to deliver exceptional client service
Adopts department operational standards and procedures to maximize team efficiencies
Ensures timely completion of administrative activities
Other duties as assigned