Service Training Consultant

Caterpillar Inc.•Peoria, IL

5d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. The Service Training Consultant will develop, coordinate, and deliver comprehensive training solutions, which involve proficiently using and maintaining training aids and lab equipment. The consultant will also collaborate with product groups to create instructor-led training (ILTs) and web-based training (WBTs) on various technologies. Actively involved in promoting optimizing training resource utilization and driving technological adoption ensuring that training initiatives are consistently aligned with organizational goals and standards.

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Nice To Haves

Extensive experience installing and troubleshooting Cat technologies such as Grade Control, Remote Control, and Autonomy
Delivering training on complex topics to dealers, customers, or internal audiences
Associate’s degree in a technical field or Bachelor’s degree in Mechanical or Electrical Engineering. In lieu of degree, 5 years technical experience with Cat technologies
Working knowledge of Caterpillar Systems such as SIS, PRWB, VisionLink, E.T., etc.
Familiar using Adobe InDesign, Illustrator and 3D Mockup and SAP 3D software
Mining and or Construction Industry product application experience
Caterpillar Instructor Accreditation Program (CIAP)
Proven ability to adjust and effectively train multi-cultural audiences
Positive attitude of responsibility, safety and keeping standards high
Passionate about people development
Spanish or other language capabilities are a plus

Responsibilities

Conduct Cat Technology Training: · Deliver hands-on and theoretical training for various Cat Technologies (Grade Control, Remote Control, Autonomy, etc.) to dealers and Customers · Collaborate with dealers, customers, DLC’s, and the worldwide technology instructor team to lead the coordination of training events · Ensure participants understand the operating principles, maintenance/ repair requirements, and best practices for each technology · Guide participants in system diagnostics, troubleshooting, and optimization
Learning Solutions Development: · Lead the development of customized training solutions in partnership with the machine & technology product groups · Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements · Develop both instructor led and e-learning content, tailored to meet various learner needs