Consultant, Senior Training Program

Royal Bank of Canada•Minneapolis, MN

3d•$90,000 - $160,000

About The Position

In this role, you will be the primary driver of hands-on training and personalized skill development for Client Associates, Complex Administrative Managers, Branch Directors and Complex Directors, delivering just-in-time training on technology applications, compliance processes, and business tools. This role will transform learning into actionable, real-time expertise through immersive, one-on-one training/coaching, and dynamic group workshops with a strong emphasis on technical application proficiency, policy and procedure understanding, and practical workflow execution. This role demands a “training-as-a-service” mindset, where you act as both a mentor and a technical guide, ensuring employees master systems and processes immediately to drive performance. This role ensures that learners not only know what to do, but also why processes exist, enabling confident and consistent performance in their roles.

Requirements

Bachelor’s degree or equivalent work experience.
3+ years training delivery experience in a fast-paced environment.
3+ years’ experience in financial services and Wealth Management.
Ability to use multiple learning methods and link appropriate methods with subject matter.
Exceptional training skills—ability to diagnose skill gaps and adapt explanations to diverse learning styles.
Ability to work with staff at all levels of the organization.
Proficiency in RBC’s technology applications.
Strong troubleshooting skills to resolve application/process issues during training sessions.
Able to quickly assess problems, prioritize key issues, using data and metrics to provide insight.
Ability to align training deliverables with RBC’s strategic initiatives.
Strong verbal and written communication skills.
Strong interpersonal and organizational skills.
Advance technology and presentation skills.

Responsibilities

Facilitate new-hire onboarding and role-specific training for Client Associates, Complex Administrative Managers, Branch Directors and Complex Directors.
Assist with the creation of content and design curriculums to engage learners and promote understanding.
Deliver training sessions both 1:1 and in groups – virtually and in-person.
Prioritize technical training on core systems, applications, and workflow tools used in daily operations that mimics actual work environments.
Ensure field supervisory roles understand policies, procedures, and compliance expectations.
Collaborate with key stakeholders on training content and delivery, including HR and Supervision.
Serve as a subject matter expert on all training content and ensure timely updates are provided for training materials, guides, and job aids.
Partner with Technology Experience Consultants and other application subject-matter experts to support new initiatives, process changes, and system updates.
Collaborate with Tech Training and other department and field leaders to identify training pain points and rapidly deploy targeted training interventions.
Champion technology adoption by simplifying complex systems and ensuring employees leverage our technology tools confidently in their day-to-day roles.

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business