Customer Technology Manager- Dextro

Lam Research•Fremont, CA

9d•$125,000 - $270,000•Hybrid

About The Position

The Customer Technology Manager (CTM) – Dextro serves as the primary customer‑facing technical owner for Dextro robotic engagements. This role manages the field and customer interface across the lifecycle of Dextro deployments, acting as the single point of coordination between customers and internal Lam teams. The CTM role is designed to offload day‑to‑day execution, coordination, and customer communication from Product Managers, enabling them to remain focused on product strategy and roadmap ownership.

Requirements

Strong background in customer-facing technical roles within semiconductor equipment, automation, robotics, or advanced manufacturing environments.
Demonstrated experience coordinating complex, multi-stakeholder technical deployments or programs.
Ability to translate between customer needs and internal technical teams with clarity and precision.
Strong communication skills, with comfort engaging directly with customers and field teams.
Minimum 10-12 years of experience with a Bachelors Degree in Engineering

Nice To Haves

Experience supporting fab automation, robotics systems, or advanced equipment deployments in customer environments.
Prior experience in roles such as Applications Engineer, Field Technical Lead, Systems Engineer, or Customer Program/Technology Manager.

Responsibilities

Serve as the primary technical interface to customers for Dextro engagements, from pre‑deployment alignment through execution and steady‑state operations.
Own customer communications related to deployment status, technical issues, field feedback, and engagement coordination.
Represent customer requirements, constraints, and feedback back into internal Lam teams in a structured and actionable manner.
Manage end‑to‑end execution of Dextro customer engagements, ensuring alignment across field teams, engineering, product management, and operations.
Coordinate field readiness, installation activities, issue triage, and customer follow‑ups throughout the engagement lifecycle.
Track engagement progress and risks, escalating issues as needed to ensure customer commitments are met.
Act as the single point of coordination between Product Management, Engineering, Field Service, and other cross‑functional teams for customer‑specific Dextro activities.
Ensure smooth handoffs between internal stakeholders and clear ownership of actions arising from customer engagements.
Provide structured feedback from the field and customers to inform continuous improvement efforts.
Execute customer‑facing operational and technical coordination without owning product roadmap or long‑term product strategy, enabling clear separation of responsibilities with Product Managers.