Customer Technical Support Specialist

Harris Computer • Remote - Alabama, AL

7d

About The Position

The Customer Technical Support Specialist will be responsible for deploying the company's customer support activities. This includes assisting in responding to customer technical queries and service calls, and providing support via telephone outside of regular office hours when required. The role also involves planning, managing, and performing version upgrades, both on-site and remotely, and being available for on-call support on a rotational basis, including evenings, weekends, and holidays.

Requirements

• Fulfills tasks based on direct manager assignment

Responsibilities

• Assists in the response to customer technical queries and service calls to the Customer Support.
• Answers customer queries to support telephone out of office hours as and when required.
• Plans, manages and performs version upgrades, on site and remotely.
• Be available for On-call support on rotation, evening, weekends and holidays as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed