Customer Technical Support Representative 6 (SCA)

Peraton•San Antonio, TX

1d•$51,000 - $82,000•Onsite

About The Position

The Tier 2 Enterprise Email & Mobility Support (DEOS) Lead position for the DHA Global Service Center oversees enterprise level support in a hybrid identity tenant, user lifecycle governance, mobile device security, and compliance workflows. Key technologies and processes include Microsoft Entra ID (Azure AD), Microsoft 365, Intune, Apple Business, Purebred, Active Directory, PowerShell, and DD Form 2875 SAAR compliance. The team lead guides, supports and collaborates with other Identity and Access Management Teams, including T3 Tenant admins and Engineering, and serves as the primary interface for collaboration between DHAGSC, local sites and other Tier support within DHA J6. And they support the Access Management Supervisor with guiding and leading the team to excellence.

Requirements

Advanced proficiency in Microsoft 365, Azure, Active Directory, Apple Business, and Intune.
Direct experience handling government or defense access forms like the DD2875 (SAAR)
Proven collaborative teamwork capabilities within a call center environment.
Excellent written and verbal communication skills
Develop and Sustain Knowledge Base Articles and Service Catalog Items
Ensure code quality by adhering to ServiceNow best practices for reusability, performance, and maintainability
Team leadership, strong communication skills, professional writing skills, and intermediate to advanced Microsoft Office skills.
Ability to lead a team to accomplish mission goals.
HS diploma/equivalent and a Minimum 6+ years of overall experience in Identity and Access Management practices
Familiarity with Microsoft Tenant Administration: Azure, Security, Identity, Exchange, Teams, Intune
Must be a US Citizen
Public Trust Clearance/ or ability to obtain one
Current active IAT II certification (Security+) to comply with DoD 8570 and DoD 8140.03 requirements

Nice To Haves

Bachelor’s degree in an IT or math related field/or equivalent experience. Additional years of experience can be substituted in lieu of degree.
Experience working within Military Health environments
Familiarity with ServiceNow (MHS-SHD) ITSM ticketing system

Responsibilities

Manage Azure AD/Entra ID, and mJAD Active Directory infrastructure.
Provide expert guidance and operational support to leadership on Microsoft 365 licensing guidance, eligibility validation and compliance, take on the Group Manager role for tenant level license management
Oversee Role-Based Access Control (RBAC), multi-factor authentication (MFA), and conditional access policies.
Configure and secure mobile devices and endpoints via Microsoft Intune and other MDM solutions.
Provide user support for remote access tools including Application Virtualization Hosting Environment (AVHE) and Azure Virtual Desktop (AVD).
Process and audit System Authorization Access Requests, including legacy and modernized DD-2875/SAAR workflows. Provide monitoring and reporting to leadership.
Guide mid-level access management analysts, support operational tasks, and enforce Zero Trust security standards.