Customer Technical Support Lab Supervisor - 2277

Kioxia•Round Rock, TX

25d•$99,560 - $165,930

About The Position

The Supervisor, CTS Test Lab (Austin) is the functional leader of the Austin qualification test lab within the Customer Technical Support organization. The role plans and executes customer qualification test cases, triages failures, and reports qualification status to KIOXIA product teams and customers. It leads a small team of CTS test engineers and owns the lab’s infrastructure, equipment lifecycle, test assignments, rack allocation, and maintenance and repair within the approved budget. The supervisor is the first level of support for technical questions, scheduling conflicts, and blocked work, and coordinates equipment and CAPEX needs, cross-product or cross-customer qualification priorities, and changes to CTS test process standards. This is a hands-on role requiring SSD qualification testing knowledge and the ability to lead experienced lab engineers.

Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or 5+ years of hands-on experience in SSD, storage, server, or systems test engineering, including qualification test execution, and 2+ years leading engineers or running a test lab.
Working knowledge of SSD qualification, including test case planning, host and platform configuration, firmware revisions, and failure triage to isolate problems to the host, platform, firmware, or drive.
Demonstrated ability to set goals, provide feedback, and write performance reviews for direct reports.
Clear written and spoken communication, including status reporting and precise documentation in issue tracking systems.
Ability to stand, rack equipment, and lift equipment weighing up to 40 pounds.
Ability to provide occasional off-hours coverage when unattended tests or equipment faults require it.

Nice To Haves

Enterprise or data center SSD qualification experience with OEM or hyperscale customers.
Experience with PCIe, NVMe, and SAS interfaces, protocol analyzers, and rack-scale server test environments.
Familiarity with test automation and database-driven test tracking.
Working knowledge of Python, PowerShell, or Bash sufficient to review automation built by the team.

Responsibilities

Lead Austin CTS test engineers through assignments, priority setting, coaching, and development.
Set MBOs at the start of each fiscal half in alignment with CTS department goals and conduct performance reviews at the close of each half.
Coordinate test case assignments and sequencing across customer qualifications, balancing test time, reconfiguration cost, deadlines, and shared server or fixture needs.
Track test execution against qualification milestones and regularly report status, risks, and schedule slips.
Own lab test infrastructure, including servers, power, cooling, and network; oversee maintenance, repairs, vendor service, and equipment orders against the qualification roadmap.
Manage lab inventory and the asset lifecycle from intake through end-of-service identification and eWaste submission, and support the annual Austin Fixed Asset Audit.
Provide first-level support for technical questions, test setup issues, and equipment faults; distinguish setup or environmental causes from drive defects and determine what should be rerun or escalated to Japan Engineering.
Support the transition from spreadsheet-based qualification and manually run test cases to database-driven tracking and automated test execution.