Customer Technical Program Manager

Aligned Data Centers • Phoenix, AZ

2d • $110,000 - $150,000 • Onsite

About The Position

This individual strategically manages customer engagement throughout the data center lifecycle with the goal of ensuring that our customers prefer to work with Aligned over anyone else. Working under supervision, this role requires strong communication skills and demonstrates advanced organizational and time management competencies. A successful Customer Technical Program Manager with Aligned will possess a hunger to drive efficiencies and innovation, the humility to understand we are all working together during the construction process and a heart to provide exceptional service to both internal and external customers and vendors.

Requirements

• Bachelor’s degree in Construction Management, Engineering or equivalent
• Minimum 5 years Design or project management experience within data center environment strongly preferred
• Advanced experience in Excel and/or AutoCAD
• Strong written and verbal communication skills
• Ability to multi-task, with strong time management and organizational skills
• Ability to maintain discretion and confidentiality always
• Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules
• Team Player across the organization
• Ability to interpret construction drawings and specifications
• Knowledge of construction cost estimating methods and development of scopes of work
• Ability to understand construction project scopes
• Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs.

Nice To Haves

• Project Management Software (MS Projects, Prolog, Procore, BIM 360, or similar)
• Knowledge and experience working with CAD and/or Bluebeam is a plus
• Sales or customer focused training
• Strong leadership skills in engineering, construction management or sales
• Mechanical/Electrical background a plus

Responsibilities

• Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
• Works closely with sales and solutions architect team to understand portfolio availability and markets their customer(s) is interested in.
• Integrates and leads Platform Delivery (PD) teams in technical contract/lease reviews to ensure thoroughness and understanding of terms.
• Align with other PD teams to ensure contractual dates and technical requirements are communicated properly.
• Collaborate with design and execution SMEs to understand base building design and identify if modifications are needed to align with customer requirements.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio by optimizing the understanding of Statements of Work (SOW) for both internal and external teams.
• Tracking and implementing lessons learned to create repeatable and efficient workflows for future projects.
• Serving as the primary POC for customer DC build teams.
• Implementing feedback loops.
• Integrates with functional teams to deliver technical projects from pre-construction to post-delivery and is accountable to the project staying within scope, on time, and within budget by working closely with CMs and DMs.
• Assist execution teams by leading contract/change management reviews, notifications and conversations with the customer.
• All customer lease decisions and communications flow through the cTPM.
• Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout project lifecycle.
• Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases, ensuring that the facility meets operational and technical requirements.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.
• Implement lessons learned / customer feedback to track Customer/ADC alignment and ensure continuous improvement.
• Integrate post-delivery assessments, surveys, and customer stakeholder “check-ins” with Customer Success Management.
• Report project success and risks to internal and external teams.
• Stay updated on customer/industry trends and emerging technologies to inform customers and help shape strategic direction for the organization.

Benefits

• 401k plan with company match
• Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
• Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Voluntary life, critical illness, legal, and additional disability coverage
• Employee assistance program (EAP)
• Wellhub gym membership
• Other wellness initiatives
• Paid time off and holiday pay
• Sick and safe leave as required by Maryland law
• Bonus opportunities
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level