Customer Tech Suppt Tech III

University of Rochester • City of Rochester, NY

1d • $25 - $35 • Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

This job will provide help desk call support to our clinical and office area customers. Will be taking phone calls, documenting customer needs, and helping to resolve the issue at hand with the aptitude to escalate as needed in order to resolve issues in a timely manner. This role is vital to the department in helping to keep our computer systems running healthy and efficiently in support of our many providers and staff.

Requirements

• High School diploma or equivalent and 3 years of relevant experience required
• Ability to travel between work sites required
• Flexibility to work shifts necessary to accommodate 24/7/365 coverage requirements, which may include nights, weekends and holidays required
• Advanced level of PC and Windows expertise and understanding required
• Proficiency in Mac computers and other iOS devices, handheld devices and other peripheral devices required
• Exceptional customer service skills required
• Strong communication skills required
• Logical thinker with good problem-solving skills required

Nice To Haves

• Associate's degree in related field preferred
• Or equivalent combination of education and experience
• Basic understanding of LAN/WAN technologies, including design, hardware, and protocols preferred
• Demonstrated project management abilities preferred
• A+ Training or other IT Certification preferred

Responsibilities

• Develops and maintains, interpersonal, collaboration and communication skills. Including a professional demeanor and ability to communicate effectively in person and over the phone.
• Support Mac, Windows and Linux hardware and software, operating system basics. Provide updates to operating systems, Microsoft office Suite, XLTEK and BrainLab Systems. Troubleshooting and repair services for the departments of Neurology and Neurosurgery.
• Purchase, delivery, setup of computer equipment, peripherals and printers following the full spectrum of computer lifecycle requirements.
• Support video conferencing and virtual meeting technologies including Zoom and MS-Teams.
• Supports Department Website Design along with Hallway Digital Signage Media and News updates.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED