About The Position

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer- focused initiative. This is a field-based sales management position that is responsible for the New York City district, which includes covering the following areas within the state of New York: New York City, The Bronx, Yonkers, Poughkeepsie, and New Rochelle.

Requirements

  • Bachelor's degree (BA/BS) degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry
  • Valid driver’s license

Nice To Haves

  • Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline
  • At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations
  • Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market, with previous Field Sales Management experience
  • Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights and enhancing sales impact
  • Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries
  • Skilled at establishing and maintaining relationships and networks within customer organizations

Responsibilities

  • Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
  • Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
  • Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
  • Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
  • Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.

Benefits

  • medical
  • dental
  • vision healthcare
  • other insurance benefits (for employee and family)
  • retirement benefits, including 401(k)
  • paid holidays
  • vacation
  • compassionate and sick days
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