CUSTOMER SVC/SERVICE BOOTH MGR

The Kroger Co. • Layton, UT

10d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the Front-end performance goals and best practices. Drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the Front-end department. Direct the day-to-day functions of Front-end operations. Responsible for the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Requirements

• Exceptional customer service skills
• Ability to maintain a safe and clean environment
• Knowledge of Front-end performance goals and best practices
• Ability to drive sales and profit goals
• Understanding of quality assurance standards
• Supervisory skills
• Ability to direct daily operations
• Commitment to Customer 1st strategy
• Demonstration of core values (respect, honesty, integrity, diversity, inclusion, safety)

Responsibilities

• Establish and maintain a safe and clean environment
• Achieve Front-end performance goals and best practices
• Drive the department in reaching sales and profit goals
• Monitor all established quality assurance standards
• Direct and supervise all functions, duties and activities for the Front-end department
• Direct the day-to-day functions of Front-end operations
• Execute best practices, goals, and Front-end standards
• Encourage associates to deliver excellent customer service
• Role model and demonstrate company's core values

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed