Customer Svc Representative

UF Health • Saint Johns, SC

1d

About The Position

The Customer Service Specialist delivers exemplary customer service in a medical office by greeting and assisting patients and visitors, answering a high volume of phone calls, scheduling patient appointments, and overseeing daily front-desk operations. The role collects patient balances at check-in and check-out and stays current on insurance plans.

Requirements

• High school diploma or equivalent.
• 0–1 year of medical practice clerical experience.

Responsibilities

• Answer a high volume of phone calls and use customer service principles and techniques when responding to patient inquiries.
• Gather complete and accurate patient demographic and financial information.
• Verify and identify insurance plans and obtain benefit information.
• Interact with patients and insurance companies by phone, including managing referrals and authorizations.
• Accurately record patient payments for balances during check-in or check-out.
• Accurately schedule patient appointments and use appropriate scheduling techniques to maximize appointment availability.
• Clearly and concisely communicate with physicians and staff regarding patient-related issues.
• Ensure patient information is accurate, current, and complete in the electronic medical record program.
• Help maintain liaisons with other organizations and offices for the exchange of information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED