Customer Support (Weds - Sun)

Youtooz • Montreal, QC

4d • CA$45,000 - CA$48,000

About The Position

We are seeking a dedicated Customer Support representative to join our team, working Wednesday through Sunday. This role involves providing excellent customer service across various channels, resolving order-related issues, assisting with internal operations, and engaging with our community. As a Youtooz brand ambassador, you will play a key role in ensuring customer satisfaction and maintaining our brand's positive image.

Requirements

• 1+ years of experience in customer support across multiple channels (email, chat, phone)
• Experience with high-volume & fast-paced customer support
• Proficient in e-commerce platforms (Shopify, WooCommerce, SquareSpace)
• Experience with ticketing systems (Zendesk, Jira, Zoho)
• Ability to work independently and efficiently
• Excellent attention to detail
• Passion for customer support and helping others

Nice To Haves

• Bachelor's Degree or higher
• Written fluency in additional languages
• Social Media Support experience (Twitter, Instagram, Reddit)
• Community Management experience
• Strong familiarity with Internet and pop culture

Responsibilities

• Providing customer support across multiple channels while maintaining our brand voice
• Resolving order-related issues, including address changes, refunds, lost shipments, and product defects
• Assisting with various internal operational and logistical tasks to ensure smooth support, release, and delivery of Youtooz Collectibles
• Engaging with our community on social media by responding to support inquiries and feedback
• Acting as a Youtooz brand ambassador

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level