Customer Support Technician

Cook Systems•Tampa, FL

1d•Onsite

About The Position

We are seeking a dedicated and proactive Tier I Support Specialist to provide software and hardware support. In this entry-level role, you will diagnose and resolve issues using established procedures and escalate complex problems to higher-level technical support when necessary. Your primary goal will be to assist in resolving application, hardware, and software problems efficiently.

Requirements

Associate’s or Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or a related field, or equivalent work experience.
0 to 1 year of IT work experience in computer systems or support.
Demonstrated working knowledge of basic hardware and software products.
Strong problem-solving and troubleshooting skills.
Ability to function independently under general supervision.

Responsibilities

Provide Tier I support for software and hardware issues.
Diagnose and resolve problems using documented procedures and checklists.
Enter call data into a tracking system accurately and promptly.
Escalate unresolved issues to higher-level technical support professionals.
Assist in the resolution of application, hardware, and software problems.
Work under the general direction of more senior customer service representatives, supervisors, or managers.